1. Mary Chu is honored to finally be able to visit her home country of China. While there she expects to be personally fulfilled by visiting ancient Chinese religious sites and historical monuments that she has heard of all her life. To Mary, this visit will be the crowning accomplishment in her life and will help her to raise her own talents because of the expertise gained. Which of Maslow's Need Hierarchy categories would most likely apply in the above situation?
[A]Security
[B]Social
[C]Esteem
[D]Self-actualization
2. When Sony first introduced the laser disk as a new way to view movies, it was classified as a _________ because it had high market attractiveness but low relative market share. The product was eventually withdrawn from the market place as VHS technology and DVDs became more popular.
[A]Question mark
[B]Star
[C]Cash cow
[D]Dog
3. Which financial control element, describes the company in terms of its assets, liabilities and net worth?
[A]Balance sheet
[B]Income statement
[C]Budget
[D]Ratio analysis
4. Inventory is vital to organizations, as it represents considerable costs. So, various methods have been developed to control inventory related costs. Which is the inventory control method developed to minimize ordering and holding costs, while avoiding stock-out costs?
[A]Mathematical model
[B]Linear programming
[C]Economic order quantity
[D]JIT inventory system
5. Robert Owen was one of the prominent contributors to preclassical management thought. Which of the following did Robert Owen advocate/propose?
[A]Division of labor
[B]Legislative reforms to improve working conditions of labor
[C]Profit-sharing plan
[D]Study of management
6. Which of the following is not a function of the supervisory level of management?
[A]Making detailed, short-range operational plans
[B]Maintaining close contact with employees involved in operations
[C]Reviewing performance of subordinates
[D]Analyzing managerial performance to determine capability and readiness for promotion
7. The managerial grid, propounded by Robert Blake and Jane Srygley Mouton, is a well-developed approach to defining leadership styles. It identifies five distinct leadership styles. According to this grid, the (9,9) manager
[A]Gives thoughtful attention to the needs of people, for a satisfying relationship leads to a comfortable, friendly atmosphere and work tempo
[B]Believes that concern for people and tasks are compatible and that tasks need to be carefully explained and decisions endorsed by subordinates to achieve a high level of commitment
[C]Believes in compromise, so that decisions are taken but only if endorsed by subordinates
[D]Exerts minimum effort to get required work done
8. The aim of managers is to improve productivity, efficiency and effectiveness. Which of the following is/are way(s) to improve productivity?
I. By producing more output with the same inputs.
II. By reducing inputs, but maintaining the same level of outputs.
III. By increasing outputs and reducing inputs.
IV. By reducing both inputs and outputs.
[A]Only (I) above
[B]Both (I) and (III) above
[C]Both (II) and (IV) above
[D](I), (II) and (III) above
9. If you were attempting to use group decision-making, but the members of the group were located throughout the world, which of the following group decision-making techniques would be most attractive?
[A]Delphi technique
[B]Nominal group technique
[C]Interacting group technique
[D]Autocratic decision-making
10. Which of the following management information systems is an interactive computer system that provides managers with the necessary information for making intelligent decisions?
[A]Transaction processing system
[B]Decision support system
[C]Office automation system
[D]Executive support system
11. Which of the following is not a component of McKinsey’s 7-S framework?
[A]Strategy
[B]Structure
[C]Shared perceptions
[D]Style
12. The fact that 70-80 percent of a manager’s time is taken up by his interactions with others, highlights the need for effective communication for successful management. Which of the following strategies is not likely to improve communication effectiveness?
[A]Avoiding non-verbal cues
[B]Using simple, unambiguous language
[C]Using active listening techniques
[D]Using appropriate and consistent nonverbal cues
13. Why do such companies as Ford, Federal Express, Boeing, or Proctor & Gamble put together crossfunctional teams?
[A]Because each member has unique knowledge that adds value to the overall decision
[B]Because it is cheaper than hiring consultants
[C]Because decisions can be reached at almost twice the speed of other decision format styles
[D]Because it diffuses risk (blame) of a wrong decision choice
14. Which theories of work motivation deal with the way different variables combine to influence the amount of effort people put forth?
[A]Process
[B]Content
[C]Demand
[D]Objectives
15. Which of the following is not a factor that would make Management by Objectives (MBO) more effective?
[A]Emphasis on short-term goals
[B]Top management support
[C]Formulating clear objectives
[D]Training for MBO
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