Business Communications Quiz - 17

1. Which of the following will not help you to compose well-organized messages.
[A]Including only information that is related to your subject and purpose
[B]Including all necessary information
[C]Grouping the ideas and present them logically
[D]Taking your time getting to the point



2. What type of brief business message is deemed to be most formal?
[A]Letter
[B]Memo
[C]E-mail
[D]Informative flyer



3. Good organization is important to both the communicator and the audience because
[A]It simplifies your communication task
[B]It saves your audience time
[C]It helps your audience to understand your message
[D]All of the above



4. What kind of communication provides opportunity for the most immediate feedback?
[A]E-mail communication
[B]Faxes
[C]Computer conferencing
[D]Oral communication



5. Sharing information, brainstorming ideas, evaluating ideas and motivating members are all considered part of what?
[A]Constructive criticism
[B]Planning effective meetings
[C]Creating collaborative writings
[D]Creating groupthink



6. To become effective communicators, managers must be
[A]aggressive
[B]assertive
[C]submissive
[D]modest



7. The most important aspect (s) in conducting of an interview is/are
[A]Preparation
[B]Location
[C]Questions
[D]All of the above



8. The aim of an effective team is to get members to collaborate on essential work, and much of that collaboration takes place through _____.
[A]Exchange of memos
[B]Meetings
[C]Telephone conversations
[D]Exchange of e-mail messages



9. Before the group can begin work on the report, the first priority they must do is:
[A]Organize the material
[B]Analyze the data
[C]Assign parts to be written
[D]Gather the information needed



10. Which of the following every collection letter should mention?
[A]Data
[B]Name
[C]Date
[D]Amount



11. To show correlations, all of these graphs/charts can be used except
[A]Bar
[B]Line
[C]Pie
[D]Dot



12. ________ are not visual aids.
[A]Chalkboards
[B]Slides
[C]Analogies
[D]Physical objects



13. A circular letter is meant for
[A]One person
[B]A number of interested people
[C]Five people specifically
[D]no one



14. AIDA stands for
[A]Attention, Interest, Deceive, Action
[B]Attraction, Interrogation, Decipher, Action
[C]Attention, Interest, Desire, Action
[D]Attraction, Intuition, Demand, Allocation



15. Which of the following does not help the negotiating parties to reach an acceptable agreement?
[A]Identifying one's priorities and needs beforehand
[B]Keeping one's emotions in check
[C]Responding to personal attacks
[D]Listening actively and keeping an open mind