Thursday, January 12, 2012

Business Communications Quiz - 16

1. Which of the following is not a good way to give constructive feedback?
[A]Focusing on particular behaviors; feedback should be specific rather than general
[B]Keeping feedback impersonal; keep feedback job related
[C]Using "you" statements; make clear where the employee is wrong
[D]Making feedback well timed; there should be only a short interval between the recipient's behavior and the feedback

2. Solicitation or invitation to bid on a contract is called
[A]A request for proposal (RFP)
[B]An internal report
[C]An informational report
[D]A routine report

3. Negative roles and actions hurt group product and process. Which of the following is not a way negative roles and actions can hurt group performance?

4. Which of the following kinds of interview judges candidates' interpersonal skills?
[A]Group interviews
[B]Stress interviews
[C]Video interviews
[D]Open-ended interviews

5. Which topics should not be discussed by an interviewer?
[A]religious affiliation
[B]Children or child-care arrangements
[C]Pregnancy, any health conditions, or disabilities not related to job performance
[D]All (a), (b) and (c) above

6. Although Rajan's request for promotion had been denied three times, his ---- was high.

7. Effective claims letters
[A]Should tell the reader what you want and why you are writing
[B]Are often written when the company has made a mistake
[C]Should end on a positive note
[D]Should suggest a solution

8. Organizing a report consists of six basic steps, the first of which is
[A]Determining the purpose
[B]Defining the audience
[C]Assigning tasks when collaborating
[D]Conducting research

9. The two basic types of abstracts are
[A]Informative and informational abstracts
[B]Descriptive and executive abstracts
[C]Informative and executive abstracts
[D]Descriptive and informative abstracts

10. What is the "you" attitude?
[A]It's an approach in business communication that makes the communicator speak and write in terms of the audience's preferences, wishes, and expectations
[B]It's adopting a style in business communication that requires the writer to use "thank you" many times
[C]It's developing a friendly attitude towards the audience of our communication
[D]It's adopting a style in business communication that limits the use of pronouns to the "you" pronoun only

11. Once the interviewer has decided on the format, he can start formulating specific questions. The question "Tell me about yourself" comes under which type of question?
[A]Open-ended question
[B]Closed-ended question
[C]Critical question
[D]Common question

12. The building blocks of your resume are
[B]Your character traits
[C]Your self-analysis
[D]Your employment history

13. What is your goal when you write a letter of recommendation?
[A]Nothing, because the letter is written for someone else
[B]To make some general comments about the person you are writing about so that you don't have to go into any details about his work
[C]To convince readers that the person you are recommending has the qualities necessary for the relevant position or benefit
[D]To convince the reader that you are a person in an important position

14. What happens to the interpretation of nonverbal signals from one culture to another?
[A]The interpretation can vary
[B]The interpretation will always remain the same
[C]The interpretation can become the opposite
[D]The interpretation will take on a negative meaning

15. Assuring the customer that he or she has made a wise purchase is
[A]To be avoided in routine positive messages
[B]Called resale
[C]An important part of all negative response to claim letters
[D]Part of after sales service

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