Thursday, January 12, 2012

Business Communications Quiz - 18

1. Which of the following is not a possible conclusion to an interview session?
[A]The interviewer reveals that the interview is over and that the applicant would most likely be dropped from the shortlist of candidates
[B]The interviewer changes position and indicates by a gesture that the interview has ended
[C]The interviewer sums up the discussion
[D]The interviewer asks if the applicant has any more questions

2. Computer teleconferencing involves conducting of all conference activities through
[A]Computer terminals
[B]Video terminals
[C]Radio terminals
[D]Television terminals

3. To help you remember important information, you should develop relevant acronyms, links, or rhymes. If you are hearing instructions, you should take selective notes and then
[A]revise your notes immediately
[B]put your notes away for a day or two so that you can review them with a fresh eye
[C]revise your notes immediately and verify them with the speaker
[D]rely on your memory (which is probably smarter than relying on notes)

4. Tables are ideal when an audience need to understand
[A]The relative size of the parts of a whole
[B]Detailed information
[C]Changes over time
[D]The interaction of two variables

5. In a report, Visual aids ________the text, and the text add meaning to visual aid.

6. Which of the following statements is false regarding persuasive messages?
[A]It gets the reader to act
[B]It appeals to the reader's sense of reasoning
[C]It makes the reader fall in line with our message
[D]It establishes the credibility of the document

7. A letter report follows an organizational plan similar to
[A]Indirect persuasive-request letters
[B]Attention-getting sales letters
[C]Longer, more formal report types
[D]Direct routine letters

8. If you have three paragraphs in your application letter, which one of the following should contain most information about your qualifications?
[A]The first paragraph.
[B]The last paragraph.
[C]The middle paragraph.
[D]You can't give enough information about you in three paragraphs, so a fourth paragraph has to be added for that purpose.

9. Nonverbal communication usually _____ with verbal communication.

10. How many basic elements does the typical paragraph contain and what are these elements?
[A]The typical paragraph contains these three basic elements: a topic sentence, related sentences developing the topic, and transitional words and phrases
[B]The typical paragraph contains these two basic elements: a topic sentence and related sentences developing the topic
[C]The typical paragraph contains one basic element: a topic
[D]The typical paragraph contains these three basic elements: an introduction, a middle, and a conclusion

11. What type of document can be called an interoffice correspondence?
[C]Oral presentation slides

12. Prejudgment is a barrier to listening. It usually occurs when
[A]Listeners shift their attention from the speaker to themselves
[B]Listeners jump to a conclusion and ignore additional information
[C]Listeners listen selectively
[D]Listener reacts after evaluating the speaker's message

13. Effective teams
[A]are able to inject humor into their interactions
[B]strive to avoid conflict
[C]depend on one or two people to do the bulk of the work
[D]always have a formal leader

14. An example of downward communication flow is
[A]A junior staff person giving information to a staff supervisor
[B]A sales manager giving instructions to a salesperson
[C]An e-mail message about sick leave sent from one staff secretary to another
[D]An operations manager briefing the purchase manager about raw material replenishment

15. What should we do if audience members do not share our general background in the topic of our communication?
[A]We should educate them about the topic of our communication
[B]We should try communicating about a topic in which they have a background
[C]We should find an audience with our general background
[D]We should educate ourselves to match the background of our audience members

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