Business Communications Quiz - 10

1. There are many ways to ensure better listening. Which of the following signifies understanding speakers and imagining how your audience will respond to your speech?
[A]Adjust your delivery
[B]Empathize
[C]Utilize feedback
[D]Be clear



2. Which of the following can help organizations minimize the costs and maximize the benefits of their communication activities?
[A]Increasing the number of written messages
[B]Training only inexperienced communicators
[C]Speeding up the preparation of messages
[D]Documenting all routine communication



3. To improve one’s listening skills, the person must _______ too quickly as this will hinder one’s ability to be objective.
[A]Avoid forming all opinion
[B]Avoid working at the speaker
[C]Avoid paying attention
[D]Avoid being receptive



4. In a negotiation, argument over position leads to
[A]Policing
[B]Polishing
[C]Polarization
[D]Posthumous action



5. Which of the following will not help an organization communicate effectively during a crisis?
[A]Being sure not to ignore the impact of a crisis on employees
[B]Handling the crisis with candor and honesty
[C]Assuming a defensive posture
[D]Letting the public relations department help management plan for and respond to crisis



6. ______ is a list of topics that will be covered at a meeting.
[A]A notice
[B]An agenda
[C]Minutes
[D]A summary



7. Which of the following is not an advantage of oral communication?
[A]Speech is a tool for accomplishing business objectives
[B]People equate the message with the speaker
[C]It is spontaneous
[D]None of the above



8. There are many obstructions to the free flow of the communication in an organization. These obstructions are termed as barriers to communication. What do semantic barriers mean?
[A]Obstructions occurring due to the channel used
[B]Obstructions occurring due to the physical environment
[C]Obstructions occurring due to the psychological makeup of the receiver
[D]Obstructions occurring due to the language used



9. People often put an invisible boundary between themselves and others. This is called the personal feature space. What is the zone, which is within the radius of 18 inches around a person and is reserved for close relations and friends?
[A]Intimate zone
[B]Personal zone
[C]Social zone
[D]Public zone



10. The process of selecting and formulating information to be transmitted in an understandable form, both to the sender and receiver is known as ______
[A]Message selection
[B]Encoding
[C]Decoding
[D]Channel selection



11. Proxemics is the study of how people use the physical space around them and what this use says about them. In which of the following zones most business is transacted?
[A]Intimate distance zone
[B]Personal distance zone
[C]Public distance zone
[D]Social distance zone



12. Listening is the most frequent, perhaps the most important type of on-the-job communication. But, there are many barriers to the effective listening. Which of the following is not an attitudinal barrier to listening?
[A]Prejudices
[B]Preoccupation with other matters
[C]Unclear, nonspecific message
[D]A casual attitude



13. Which of these is not a strategy for defusing and redefining a conflict?
[A]Make sure everyone hears the same message
[B]Separate the main issue from personal feelings
[C]Settle for nothing less than 100%
[D]Allow for cool down time before resolution



14. “To be well prepared you must know exactly how much you are willing to concede or compromise on each factor”. Which of the following elements of negotiation does this come under?
[A]Conduct
[B]Understand the people involved
[C]Know your objectives
[D]Both (a) and (b) above



15. Which of these is not a question that the convener must consider when he is planning a meeting?
[A]Why have a meeting?
[B]What type of meeting is called for?
[C]Where should the meeting be held?
[D]How should the participants be dressed?