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Tuesday, December 27, 2011

Management Quiz - 7

1. Zubeida, the HR manager in BrainTree Consulting, needs to examine the process of employee turnover in her company and the resultant effects and costs of being realized by the company. Upon careful examination of the financial records in her own department, Zubeida noted that the following factor stood out as a major cost:
[A]Orientation programs for new employees
[B]Resentment of new employees by existing employees
[C]Recruitment, selection and training of new employees
[D]Resistance to new employees by the HR department

2. As organizations have widened spans of control, flattened structures, introduced teams, reduced formalization and empowered employees, the ________ provided by a strong culture ensures that everyone is pointed in the same direction.
[B]Shared meaning
[C]Hiring practices
[D]Rules and regulations

3. According to the path-goal theory of leadership, the main function of a leader is to clarify and set goals with subordinates, to help them to find the best path for achieving the goals, and to remove the obstacles to their performance and need satisfaction. All of the following statements are true except
[A]Directive leadership is appropriate if tasks already are well structured
[B]Directive leadership will create greater dissatisfaction if the task and the authority or rule system are dissatisfying
[C]Supportive leadership is less important if the primary work group provides social support to its members
[D]If the task or authority system is dissatisfying, supportive leadership is especially appropriate, because it offers one positive source of gratification in an otherwise negative situation

4. In an attempt to help its employees resolve group dynamics issues on their own, Centura Synthetics has engaged a consultant who would observe the employees at work and give them feedback regarding dysfunctions in conflict resolution etc. Which of the following Organization Development (OD) intervention techniques was Centura employing?
[A]Survey feedback
[B]Process consultation
[C]Team building
[D]Third-party intervention

5. As performance is multidimensional, performance appraisal methods must consider various aspects of a job. The most widely used appraisal approaches focus on employee behavior or performance results.Listing the ranges of performance values for specified traits is a feature of which of the following performance appraisal methods?
[A]Behaviorally Anchored Rating Scales (BARS)
[B]Graphic rating scales
[C]360 degree appraisal
[D]Both (a) and (b) above

6. Which of the following theories specifically postulates that motivation of employees will be high when employees believe that a high level of effort on their part will lead to high performance on their part,and that this high level of performance will lead to their attainment of outcomes which they desire (e.g. higher pay, promotion, etc.)?
[A]Expectancy theory
[B]Valence theory
[C]Hierarchy of needs theory
[D]Motivator-hygiene theory

7. Crescent Art Gallery is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. Specialization, stable and exhaustive rules, and impersonal relationships are the other features of Crescent. Which of the following best describes Crescent Art Gallery’s approach to organization?
[A]Scientific management
[B]Bureaucratic organization
[C]Administrative management theory
[D]Human resource management

8. Some organizational structures are characterized by multiple reporting relationships while others adhere to unitary reporting relationship. Which of the following organizational structures violates the principle of unity of command as stated by Henry Fayol?
[A]Functional structure
[B]Matrix structure
[C]Divisional structure
[D]Geographical structure

9. Transformational leadership is the set of abilities that allow the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively, while transactional leadership involves routine, regimented activities – assigning work, evaluating performance, and so forth. Which of the following is not a characteristic of a transformational leader?
[A]Treats all employees collectively as one
[B]Provides vision and sense of mission
[C]Inspires exertion of extra effort for goal achievement
[D]Communicates high expectations

10. A skills inventory is a computerized database containing basic information about each employee that can be used to assess the availability of candidates for meeting current and future human resource needs. Which of the following is an application of skills inventory?
[A]Forecasting manpower demand
[B]Forecasting manpower supply
[C]Replacement training
[D]Succession planning

11. If a manager holds theory X assumptions about his/her subordinates while the subordinates attitudes and behaviors fit into theory Y, which of the following statement is true if the MBO program is to be implemented?
[A]Likelihood of failure is high
[B]Likelihood of success is high
[C]Likelihood of success, if manager changes his/her assumptions to theory Y
[D]Likelihood of success, if the subordinates change their attitudes and behaviors to theory X

12. Long-term decision is not a process of making the future decision but a means of reflecting the future in today’s decision. The future conditions for a decision vary along a continuum ranging from conditions of perfect certainty to conditions of complete uncertainty. Risk is a situation where the decision maker
[A]Knows, with reasonable certainty, what the alternatives are and what conditions and outcomes are associated with each alternative
[B]Has incomplete information about available alternatives but has a good idea of the probability of particular outcomes associated with each alternative
[C]Is not aware of all available alternatives and the probability of the outcomes associated with each alternative
[D]Both (b) and (c) of the above

13. If a manager has 5 subordinates, the number of relationships, according to Graicunas’ principle, is

14. Which of the following theories of motivation does not, at least in part, take into account of the physiological needs?
[A]Alderfer’s ERG theory
[B]Mc Clelland’s Acquired Needs theory
[C]Maslow’s Hierarchy of Needs theory
[D]Herzberg’s Two-Factor theory

15. Which of the following leadership models recommends a dynamic and flexible leadership style rather than static style and is based on the premise that the leaders need to alter their behaviors depending on one major situational factor – the readiness of followers?
[A]Fiedler’s Contingency Approach to Leadership
[B]Path-Goal Theory
[C]Vroom-Yetton’s Model
[D]Hersey and Blanchard’s Situational Leadership Model