Business Etiquette and Communication Training (Business Communication Quiz - 41)

1. Groups form to accomplish some objectives. While achieving objectives, naturally there will beconflicts among the group members. If you were the leader, and want to solve the conflicts in groupsyou need to
[A]Be flexible
[B]Hold off dealing with minor problems until the conflict becomes major
[C]Avoid all conflict in the first place
[D]Encourage participants to repress their emotions about the situation



2. When a topic is divided into parts, one part will be recognized as a central idea and the others as minorideas. The process of identifying these ideas and arranging them in the right sequence is known asoutlining or organizing. The concept of “everything in the paragraph belonging together because everypart concerns every other part” is referred to as
[A]Repetition
[B]Unity
[C]Adaptation
[D]Rhetorical phrases



3. Audience may be of different types. Some people will trust your message while some people do not.You have to alter your message based on the expected audience reaction. If you face a skepticalaudience, try to
[A]Be as straightforward as possible about stating your conclusions and recommendations
[B]Avoid stating your conclusions and recommendations
[C]Use less evidence in support of your points
[D]Introduce your conclusions and recommendations gradually



4. The fundamental question about the effectiveness of the message is proper organization of the message.But how should the material be organized? It’s all very well to say that the subject, audience, and purpose determines the organization, but how exactly do they impact it? There may be someorganizational patterns and presentation ideas to improve the presentation. But in the final analysis youalone are the best judge of your speaking situation and based on that you should organize and developyour presentation. Ramu has just become Executive Director of the local Red Cross and he needs to contact corporationsin the community for their support and funding for the Blood Drivenext month. In creating his message, he should use a strategy that is
[A]Persuasive and direct, since this is a good cause
[B]Persuasive and indirect, since this is a good cause
[C]Persuasive and indirect, since the audience needs to see the benefit for them
[D]Persuasive and direct, since the audience needs to see the benefit for them



5. Identify the sentence(s) that is/are grammatically correct and conveys the meaning clearly.
I. The first ice cream, eaten in China in about 2000 BC, was more lumpy than the modern era.
II. The first ice cream, eaten in China in about 2000 BC, was more lumpy than the ice cream in the modern era.
III. The first ice cream, eaten in China in about 2000 BC, was more lumpy than that in the modern era.
IV. Eaten in China in about 2000 BC, the first ice cream was more lumpy than the modern era.
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (II) and (III) above
[D]Both (III) and (IV) above



6. The elements of a report refer to those components that are usually included in a formal business report. Many different types of reports are written in business and they may or may not contain all the elements uniformly. In a report, a list of definitions is called a/an
[A]Glossary
[B]Appendix
[C]Executive summary
[D]Title fly



7. Despite all the benefits, good listening skills are quite rare in the business world today. A number of studies have revealed why people listen poorly, despite the advantages of doing just the opposite. Conversational casual listening occurs during
[A]A speech before a large audience
[B]A speech before a small audience
[C]Social and spontaneous interaction with one person only
[D]Social and spontaneous interaction with one or more persons



8. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. The interviewer must have a specific goal clearly in mind, so that the structure of the interview and the actual questions can all be tailored to that goal. Under which of the following phases of the planning process does this come?
[A]Get information about the other party
[B]Decide the structure
[C]State the purpose
[D]Persuade the respondent



9. Which of the following is/are not a characteristic of an effectively designed business document?
I. Restraint
II. Balance
III. Consistency
IV. Tone
[A]Only (I) above
[B]Only (II) above
[C]Only (IV) above
[D]Both (I) and (II) above



10. There are many ways of experiencing the world around us. How we experience the inputs from the environment around us depends on many factors like, our previous experience, education, family background etc. If you have the ability to experience the world around you from another person’s perspective, the ability is termed as
[A]Credibility
[B]Empathy
[C]Cognitive dissonance
[D]Context



11. Which of the following indicates the best way to go about improving your nonverbal communication skills?
I. If a nonverbal message contradicts a verbal one, ask questions to gain additional clues
II. Watch facial expressions and body language to understand both the verbal and nonverbal messages being delivered
III. Beware of interpreting nonverbal messages when you do not understand a situation or culture
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (III) above
[D]All (I), (II) and (III) above



12. The paragraph must be developed in a logical manner. How many basic elements does the typical paragraph contain and what are these elements?
[A]The typical paragraph contains these three basic elements: a topic sentence, related sentences developing the topic, and transitional words and phrases
[B]The typical paragraph contains these two basic elements: a topic sentence and related sentences developing the topic
[C]The typical paragraph contains one basic element: a topic
[D]The typical paragraph contains these three basic elements: an introduction, a middle, and a conclusion



13. Which of the following is a correct sentence?
I. To express themselves, graffiti decorate walls.
II. Graffiti decorate walls to express themselves.
III. To express themselves, some youths decorate walls with graffiti.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Only (II) above



14. Preparation is required to effectively communicate bad news to employees. Which of the following is not a key question that should be answered regarding delivering bad news?
[A]What is the purpose of change?
[B]How will delivering bad news affect only myself?
[C]How does bad news relate to corporate/business objectives?
[D]How will the bad news affect employees, customers, and shareholders?



15. Before you actually start structuring your resume, it would be good idea to take inventory of all the information you actually want to include. The format, content and style of your resume will depend on your specific qualifications, the job profile and the individual personality you wish to portray. What could be the disadvantage of having a "Career Objective" section in a résumé?
[A]It reveals your long-term goals
[B]It takes employers' attention away from your work experience
[C]It takes up space for no reason
[D]It limits your choices