Business Communication Quiz - 32 (Questions Answers For MBA)

1. When you are offering suggestions to improve the existing system of performance appraisal, you have observed the following expressions on your boss’s face. The upper lip is raised, while lower lip is lowered, the nose is wrinkled, the lower eyelids are pushed up, and the eyebrow is lowered. What your boss is trying to convey?
[A]Sadness
[B]Fear
[C]Disgust
[D]Happiness



2. Visual aids help communicate the subject matter clearly. Imagine reading a paragraph of text describing your company’s share of sales and your competitor’s share of sales in the region, it would be unreadable and incomprehensible. If the same information were tabulated the information would not only be crystal clear, it would also be easy for the reader to make the necessary comparisons of differences in market share. To show correlations, all of these graphs/charts can be used except
I. Bar.
II. Line.
III. Pie.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above



3. Which of the following statements is not true?
[A]Smiling while talking on the telephone has no impact on how one may sound
[B]Body language, facial expressions, and vocal characteristics are easier to control than words
[C]Eye contact is so important in face to face communication that averting one's gaze can lead an audience to find negative meaning even in a message with positive wording
[D]In business communication, physical gestures can reinforce words



4. People often put an invisible boundary between themselves and others. Which of the following isthe distance one wants between oneself and other people in ordinary, non-intimate interchanges?
[A]Personal boundaries
[B]Spatial arrangement
[C]Personal space
[D]Feature space



5. Various attention-getting techniques have been successful in convincing recipients to put aside whatever they are doing and considering an unsolicited letter. I want to start my message with attention-getter like “Are you interested in improving your health?” Comment on my choice.
[A]It is a good attention-getter many people will be attracted since, everybody is interested in improving their health
[B]It is a good attention-getter message because you are talking about other people’s health
[C]It is a bad attention-getter because answer to this question is always “yes”. Hence, there is no need to ask this question
[D]It is a bad attention-getter because people do not want others to intrude in their personal space



6. Listening is the most frequent, perhaps the most important type of on-the-job communication.Listening on the job is not only frequent it is very important as well. In fact, most managers agree that “active listening” is the most crucial skill for becoming a successful manager. If we ask a fundamental question, why do people listen at all? The answers to this question are many and varied. If one is engaged in critical listening, the goal is to
[A]Understand and retain information
[B]Understand the speaker's feelings, needs, and wants
[C]Evaluate the logic and validity of the message
[D]Appreciate the speaker's point of view



7. “To be well prepared, you must know exactlyhow much you are willing to concede or compromiseon each factor. You must also have ready all the arguments you may need to justify your point of view.” Which of the following elements of negotiation does this come under?
[A]Conduct
[B]Understand the people involved
[C]Know your objectives
[D]Know the rules and regulations



8. An interview is a goal-oriented, interpersonal communication between an interviewer and arespondent. In which of the following interviews does the interviewer control the interview by asking a series of questions in a set order?
[A]Pre-employment testing
[B]Handwriting analysis
[C]A structured interview
[D]An open-ended interview



9. Which of the following key topics should be covered in an effective meeting agenda?
I. Welcome/Introduction
II. Apologies for absence
III. Minutes of the last meeting
IV. Date of next meeting
[A]Only (I) above
[B]Both (I) and (III) above
[C](I), (III) and (IV) above
[D]All (I), (II), (III) and (IV) above



10. The success of a meeting depends on the ability of each individual member of a group tocommunicate with the rest of the group as a whole. When conducting a meeting
[A]If some people are too quiet, leave them alone; they probably have nothing to contribute
[B]If some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees
[C]Try to simply act as an observer, and let the meeting "run itself"
[D]None of the above



11. To communicate your purpose effectively, you need to understand the audience. Which of thefollowing questions is least likely to help you analyze your audience?
[A]What channel is most cost efficient?
[B]How will the reader use the document?
[C]What will the reader’s initial reaction be to the message?
[D]How much information does your reader need?



12. Recent studies that focus on the workplace show that, on an average, personnel at all levels spendabout 32.7% of their time listening, while speaking takes up 25.8% of their time and writing 22.6%. Top executives spend even more time listening than other employees. Mr. Kumar is the in-charge for preparing advertisements for Hanuman Ltd. That day he was giving a presentation in front of a top management team, the advertisements he has prepared for a product to be launched. Murty one of the members of the management team requests for more details. Here Murty is involved in which of the following stages of listening process?
[A]Retention
[B]Action
[C]Involvement
[D]Evaluation



13. While writing a business message, proper care should be exercised. We should not humiliate anybody, we should not offend anybody, otherwise we have to face legal complications. Which of the following sentences would be least likely to offend a member of a minority group?
[A]Mona will represent the Christian members
[B]For a Baptist she is broad-minded
[C]He was an honest Italian
[D]We hired a hard-working black man



14. Which of the following statements is not true with regard to persuasive messages?
[A]Persuasive messages aim to influence audiences who are inclined to resist or ignore the message
[B]The persuasive techniques acceptable in one culture may not be acceptable in another culture
[C]While writing persuasive messages, we must maintain the highest standard of business ethics and follow both the letter and the spirit of law
[D]Only emotional appeals are needed for persuasive messages



15. Conflicts are inevitable. Even the most amicable people get upset at times. Disagreements arisebecause individuals see, hear, and interpret things differently. Which of the following is not a self-oriented role?
[A]Diverting
[B]Attention seeking
[C]Controlling
[D]Harmonizing