Business Communications Quiz - 5

1. Which of the following is generally a brief, accurate record of the business transacted at the previous meeting?
[A]Minutes
[B]Agenda
[C]Memoirs
[D]Notice



2. In letter writing, the deductive approach is generally used when the audience are expected to be
I. Pleased II. Receptive
III. Displeased IV. Annoyed
[A]Both (I) and (II) above
[B]Both (I) and (III) above
[C]Only (III) above
[D]Both (II) and (III) above



3. Which of the following is the phase in the communication process that allows you to evaluate the effectiveness of your message?
[A]Transmission
[B]Feedback
[C]Reception
[D]Decoding



4. Non-verbal clues indicating a lack of understanding include
[A]Constant interruptions from the receiver(s)
[B]Nods and smiles that are not directly connected to what you are saying
[C]Constant questions from the receiver(s)
[D]Non-verbal communication indicating appreciation



5. The way people see and interpret reality is known as
[A]Prejudice
[B]Perception
[C]Nonverbal message
[D]Inference



6. Eye contact, posture and body positioning are all parts of
[A]Polemics
[B]Kinesics
[C]Chronemics
[D]Para-language



7. In the format of a business/formal letter, where does the date come?
[A]Precedes the body of the letter
[B]Double space below the salutation
[C]Six lines below the last line of the letterhead
[D]Succeeds the body of the letter



8. The form of communication that includes memos, reports, and forms is
[A]Oral communication
[B]Written communication
[C]Informal communication
[D]Electronic communication



9. Many people are poor listeners, because they are overly concerned with themselves. This concern, a barrier to listening is termed as
[A]Casual attitude
[B]Preoccupation
[C]Discriminative listening
[D]Egocentrism



10. In an organization, communication flows in upward direction, downward direction and in lateral direction. Which of the following is not an objective of downward communication?
[A]To give job instructions
[B]To provide information about procedures and practice
[C]To provide motivation to the workers
[D]To request for a leave



11. The most general statement of the speech is called “core statement” and the least general statements are called
[A]Main points
[B]Sub points
[C]Trivial points
[D]Extra points



12. The term used to refer to factors that interfere with the exchange of messages
[A]Grapevine
[B]Noise
[C]Network
[D]Encoding



13. Negotiating cannot be learned by following a prepackaged set of principles because
I. People are not always rational or predictable
II. People are often dictatorial
III. People are not often superstitious
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (III) above
[D]Both (II) and (III) above



14. Paying attention to what is being said and trying to understand the full message is
[A]Listening
[B]Hearing
[C]Giving feedback, but not listening
[D]Having stereotyped perceptions



15. Something you need to study before beginning to write a sales message is
[A]What the product will do
[B]Exactly what is included in the service
[C]The customers' economic status and education
[D]All of the above