Business Communications Quiz - 20

1. What possible approaches could a communicator use to present the topics of a document?
[A]A communicator could use the short or the long approaches to present the topics of a document
[B]A communicator could use the complex or the simple approaches to present the topics of a document
[C]A communicator could use the conversational or the professional approaches to present the topics of a document
[D]A communicator could use the direct or the indirect approaches to present the topics of a document



2. The pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between members of the same culture is
[A]Cultural knowledge
[B]Cultural awareness
[C]Cultural exchange
[D]Cultural context



3. Groups, follow many methods to take decisions. In which of the following techniques, are members encouraged to generate as many ideas about a topic as they can, no idea is rejected at the initial stage and finally, the group returns to all the ideas and add
[A]Brainstorming
[B]Reflective thinking
[C]Consensus
[D]Nominal group technique



4. After collecting the facts a report, the next logical step is to
[A]Write a report
[B]Prepare graphics
[C]Interpret the findings
[D]Determine the physical format



5. Which of the following is true regarding the short report structure?
[A]It consists of the title page and report text
[B]It uses impersonal style entirely
[C]It always is written in the indirect order
[D]It is seldom seen in business



6. Which of the following questions is not pertinent to determine whether a visual presentation is appropriate and effective?
[A]Does the visual presentation contribute to the overall understanding of the subject?
[B]Can the material be covered adequately in words rather than in visual ways?
[C]Does the visual aid effectively undermine the written material?
[D]Is the visual aid easily understood?



7. The question which allows the respondent to classify his response by rating on a defined scale is
[A]Ranked question
[B]Open question
[C]Closed question
[D]Probing question



8. Which of the following basic purpose of a résumé`?
[A]To list all of your skills and abilities.
[B]To bring out your strengths and needs
[C]To keep a record of your education and employment experience
[D]To stimulate employer interest and generate a job interview



9. The concept of "everything in the paragraph belonging together because every part concerns every other part" is referred to as
[A]Repetition
[B]Unity
[C]Adaptation
[D]Rhetorical phrases



10. What can best link the various parts and ideas of oral presentations?
[A]Pauses of silence
[B]A blank page after the visuals for each part of the presentation
[C]A heading for every new part presented as a visual
[D]Transitional words and phrases



11. The final link in the communication chain is
[A]Sending the message
[B]Receiving the message
[C]Giving feedback to the sender
[D]Interpreting the message



12. If you wish to acknowledge help given by others, place it in the
[A]Letter of authorization
[B]Title fly
[C]Title page
[D]Letter of transmittal



13. Which of the following statements are true?
I. Letters that convey pleasant messages are referred to as "good news" letters.
II. Letters not likely to generate any emotional reaction are referred to as routine letters.
III. Letters not likely to generate
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Only (I) and (III) above



14. Which of these is not a step in creating good visuals?
[A]Determine the story you want to tell
[B]Check the source of the data
[C]Be sure the visual is accurate and ethical
[D]Use color and decorations as much as possible



15. Which of the following type of communication may not be used to send a follow-up message to an organization where you are interviewed for a position?
[A]A phone call
[B]A memo
[C]A letter
[D]An e-mail