Business Communications Quiz - 14

1. The “elements” of a report refer to those components that are usually included in a formal business report. Which of the following is the name of the element that introduces the purpose and content of the report to the principal reader?
[A]Title page and title fly
[B]Abstract
[C]Letter of transmittal
[D]Executive summary



2. Which of the following is not included in a letter of transmittal?
[A]A statement of the title
[B]An acknowledgment of any assistance received in preparing the material
[C]A diagram showing the progress of the report
[D]A statement of the principal results, conclusions and recommendations



3. The body of a speech to inform can be organized in any pattern except
[A]Spatial pattern
[B]Causal pattern
[C]Topical pattern
[D]Motivated pattern



4. Which of the following will not help you customize your message to suit the needs of your audience?
[A]Identifying the primary audience
[B]Emphasizing the ideas that are most important to you
[C]Gauging the audience’s level of understanding
[D]Estimating the audience’s probable reaction



5. The most general statement of the speech is called “core statement” and the least general statements are called
[A]Main points
[B]Sub points
[C]Trivial points
[D]Extra points



6. Selection of the right medium plays a very important role in a successful presentation. It is advisable to use handouts
[A]When addressing a small group of people
[B]When you want your audience to be attentive to your speech
[C]When you want your audience to visualize and become involved
[D]When you want to keep your audience in touch with the subject and main ideas of presentation



7. When responding to a customer’s complaint, which of the following generally pays?
[A]Refer the customer to a third party for satisfaction
[B]Adopt a stern tone
[C]Adopt an uncompromising tone
[D]Assume that the customer’s account of the transaction is an honest statement of what happened



8. Audience analysis enables you to establish a _______ with your listeners.
[A]Repute
[B]Residue
[C]Rapport
[D]Retention



9. ______ is not an attention getting device for an unsolicited sales letter.
[A]An old adage
[B]A provocative question
[C]A bargain
[D]A challenge



10. The _______________ delivery is often referred as the “middle course”.
[A]Impromptu
[B]Extemporaneous
[C]Manuscript
[D]Memorized



11. ________ resumes are scanned for input into a database
[A]Apathetic
[B]Traditional
[C]Electronic
[D]Electric



12. What do informational reports such as monitor/control reports focus on?
[A]Analyses
[B]Recommendations
[C]Data
[D]Inquiry



13. How can you best prepare for the question-and-answer session that follows the presentation?
[A]You can give your audience a list of questions they may ask
[B]You can think about potential questions and answers as part of the preparation for the presentation
[C]There is no practical way of preparing for the question-and-answer session
[D]You can memorize answers to some potential questions



14. What activities are involved in effective listening?
[A]Looking at the speaker and physically hearing a message
[B]Physically receiving a message
[C]Physically receiving a message, interpreting, remembering, evaluating, and responding
[D]Physically receiving a message and interpreting it



15. What is crucial to convince your audience that the decision that produced the bad news is fair and logical?
[A]Firmness
[B]A buffer
[C]A positive and friendly closing
[D]Well-presented reasons