Search This Blog

Monday, April 2, 2012

UGC NET Business Communication Management (Business Communication Quiz - 34)

1. “The top staff in the organization may think that they always inform their subordinates in advance about change, but only about half their subordinates may agree that their bosses communicate in advance about change.” Which of the following best describes the difference?
[A]Perception
[B]Empathy
[C]Grapevine
[D]Vertical information flow



2. When business people speak of reports, they are, in general, thinking of written, factual accounts thatobjectively communicate information about some aspect of the business. Which of the following will not give the readers a sense of the overall structure of a report?
I. The opening
II. Headings and lists
III. Transitions
IV. The final outline
[A]Only (I) above
[B]Only (II) above
[C]Only (IV) above
[D](I), (II) and (III) above



3. Letter writing does not involve magic, you just have to think about it. Business correspondence isone of the most common forms of communication. It is so common that people often neglect to write letters carefully, and, as a result, inadvertently antagonize customers, business partners, and potential clients. In order to write an effective business letter, all the parts of the letter must be put in proper places. The salutation is ________ that precedes the body of the letter
[A]An announcement
[B]A statement
[C]A greeting
[D]An invitation



4. Which of the following statements are false?
I. Resumes should be modified to match the interests of different target employers.
II. Work experience is the strongest selling point in a resume at all times.
III. The chronological resume is not suitable for showing growth and career progression.
IV. An electronic resume differs from a traditional resume in some significant ways. While traditional resumes use action verbs, electronic resumes use nouns.
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (II) and (IV) above
[D]Both (I) and (IV) above



5. You are graduating from business school in another month and entering the job market. Youreducation has equipped you with a set of resources - qualifications, skills –that you now have to sell to prospective employers. What additional section would improve the effectiveness of a scannable resume?
[A]An application letter should be made a part of a scannable resume, so the letter can be in the database too
[B]A detailed "References" section to enable the employer to check out your references before calling you for an interview
[C]A "Keyword Summary" section
[D]A "Keyword Summary" section in a box



6. Different messages will have different objectives. Depending on the objectives, many things liketone of the letter, language of the letter etc., will change. What is your goal when you write a letter of recommendation?
[A]Nothing, because the letter is written for someone else
[B]To make some general comments about the person you are writing about so that you don't have to go into any details about his work
[C]To convince readers that the person you are recommending has the qualities necessary for the relevant position or benefit
[D]To convince the reader that you are a person in an important position



7. Which of the following is not a common fault responsible for most of the organizational problems inbusiness messages?
[A]The writer includes irrelevant material
[B]The writer gets to the point very soon
[C]The writer presents ideas in illogical order
[D]The writer leaves out necessary information



8. Without empathy for the audience’s feelings, it is hard to gain their cooperation or persuade them toaccept tough decisions. So, before composing a letter containing unpleasant news, always ask yourself, “if I were the receiver of the message I am about to transmit, how would I react?” Which of the following is a part of a negative message?
[A]Praise
[B]Reasons
[C]Evaluations
[D]Solution



9. Readers find ideas more interesting and appealing if they are expressed from the reader’s point of view. Writing from the you-viewpoint means
[A]Using only the pronouns ‘you’ and ‘your’
[B]Telling customers/readers what they want to hear
[C]Making the reader feel the writer really cares by using personal pronouns such as I, we and us
[D]Viewing the situation from the reader's point of view rather than the writer's



10. The channel is the means to convey the message. To physically transmit your message you select acommunication channel and medium. Which of the following demonstrates use of an inappropriate communication channel?
[A]Janine prepares a long memo to explain a complicated new procedure to employees in her unit
[B]A supervisor sends an e-mail message to all employees announcing a company picnic
[C]A manager sends an e-mail message to an employee telling the employee he or she is being fired
[D]The lead operator on the assembly line orally lets his boss know about an equipment problem



11. Feedback is the receiver’s response to a message; it can take a number of verbal and nonverbalforms. Which of the following is not one of the examples of nonverbal feedback?
[A]Nodding one’s head
[B]Shrugging
[C]Smiling
[D]Using complex words



12. According to studies, average listening efficiency rate is only 25%. Immediately after a ten-minute presentation, a normal listener can recall only 50% of the information conveyed. Which of the following solutions cannot ensure effective listening?
[A]Thinking from speakers’ point of view
[B]Adjusting the delivery
[C]Utilizing the feedback
[D]Knowing the purpose



13. Which of the following statements contains platitudes or other offensive expressions?
[A]Our reputation is important to us and we will work day and night to satisfy our customers
[B]We have forwarded your recent letter to the shipping department and they will contact you within the week
[C]Evaluations are based on your performance in the last six months and are the basis for your pay rise
[D]When you pay your rent by the first of each month, you will maintain an excellent credit reputation



14. Listening is not a spontaneous process; it involves effort on the part of the listener. The effort involvesfighting against many barriers, which will distract the listener from listening effectively. To improveone’s listening skills, the person must _______ too quickly as this will hinder one’s ability to beobjective.
[A]Avoid forming an opinion
[B]Avoid working at the speaker
[C]Avoid paying attention
[D]Avoid being receptive



15. The approach one adopts during the time of crisis, contributes a lot to the process of resolving theconflict. The important factor, which helps a lot in resolving the conflict is flow of communication.Which of the following will not help an organization communicate effectively during a crisis?
[A]Being sure not to ignore the impact of a crisis on employees
[B]Handling the crisis with candor and honesty
[C]Assuming a defensive posture
[D]Letting the public relations department help management plan for and respond to crisis



0 comments:

Labels

#AhilyaBaiHolkarJayanti #Current Affairs #FamousPersons #GeneralKnowledge #GK #GS #Hindi #HinduSamrajyaDiwas #Ling #Management #ShivajiMaharaj 2012 2012 GK 2013 Current Affairs 2013 Daily Logo Quiz 2013 General Knowledge 2013 Logo Game Quiz 2014AugustCA 2014AugustGK 2014AugustGS 2014AugustIPC 2014CA 2014DecemberCA 2014DecemberGK 2014DecemberGS 2014DecemberIPC 2014JulyCA 2014JulyGK 2014JulyGS 2014JulyIPC 2014JuneCA 2014JuneGK 2014JuneGS 2014JuneIPC 2014MayCA 2014MayGK 2014MayGS 2014MayIPC 2014NovemberCA 2014NovemberGK 2014NovemberGS 2014NovemberIPC 2014OctoberCA 2014OctoberGK 2014OctoberGS 2014OctoberIPC 2014SeptemberCA 2014SeptemberGK 2014SeptemberGS 2014SeptemberIPC 2015GK 2015GScience 2015IndianPolity 2017 Current Affairs 2017August 2017December 2017November 2017October 2017September 2018 Current Affairs 2018FebruaryCA 2018JanuaryCA 2019GK 2020 Current Affairs 2020AugustCA 2020DecCA 2020GeneralScience 2020GK 2020JulyCA 2020JuneCA 2020MayCA 2020NovCA 2020OctCA 2020SepCA 2020SepGK 2021 April GK 2021 Current Affairs 2021 Feb GK 2021 January GK 2021 March GK 26 January A.R.M.Y. Accounting Adjectives Allahabad AllahabadQuiz Ancient History Angular Framework AngularJS April 2012 April 2013 Current Affairs April 2013 GK April 2013 Vocabulary Quiz April 2014 Aptitude Articles Assam August 2012 August2020 Authors Auto Quiz Automobile Quiz Automotive Quiz B School Banaras Bangalore Quiz Bangtan Sonyeondan Bank Exam Entrance Bank PO Exam Banking Banking Clerical Preparation Banking GK Banking Terminology BAT BCA Benares Benares Quiz Bengaluru Bharat Bollywood Quiz BollywoodPersons Books Boudh Festival Britain BTS Buddhism Festivals Bulletproof Boy Scouts Business Communication Business Current Affairs 2012 Business Ethics Business Law Business Management Business Quiz Business School Interview Business World C Programming Capital Market CAT Celebrity Quiz Christmas Quiz Cities of India City Quiz Civil Service Exams Class12English Class2Computer Class2English Class2GA Class2Maths Class3English Class3GA Class3GK Class3Maths Class4English Class7 Class7English Class8Science Class9English Cloud Computing CMMI-DEV Commodity and Derivatives Commodity Market Quiz Compensation and Benefits Compensation Management Computer Quiz Computers Conjunctive Adverbs Corporate Laws Countries Country Quiz Current Affairs Cyber Security Daily Quote Data Mining Data Science Database Management System DataBase Quiz DBMS DBMS True False Questions December 2012 Current Affairs December 2012 GK December 2013 Deepawali Delhi Delhi Quiz Demonetization Dev Anand Quiz Dev Sahab Dilli Diwali Diwali Quiz Dus ka Dum Eco Quiz Economics Economics MCQ Economics Multiple Choice Economics True False Quiz Email Etiquette English Environment Estimation Models EVS Facts about Allahabad Facts about Bangalore Facts about Delhi Facts about Dev Anand Facts about India Facts about Mahatma Gandhi Facts about Patna Facts about Rabindranath Tagore Facts about Varanasi FamousAuthors FamousBooks February 2012 February 2013 Current Affairs February 2013 GK February 2014 Festival Quiz Festivals of India FestivalWishes Filmy Quiz Finance Finance MCQ Finance Multiple Choice Finance Objective Questions Finance Quiz Finance True False Financial Accounting Financial Institutions Financial Management Firewalls Fun Quiz FunTrivia Gautam Buddha Gender General Knowledge GeneralAwareness Geography Gerunds Ghrisneshwar Jyotirling Temple GK GK Quiz GK2016 GKToday GMAT Grammar GRE English GurPurab Gurudev Rabindranath Tagore GuruPurnima Gyan Guru HarryPotter HCM Helping Verbs Hindi Cinema Hindi Movies Quiz Hindi Synonyms Class 4 Hindi4 Hindu Festivals Hindu Gods Hindustan History Holi Quiz Holika Dahan HR HRD HRM Quiz Human Capital Management Human Resource Human Resource Management Quiz IAS IEO3English IEO4English IIFT IIM Interview IMO3Maths IMO4Maths IndependenceDay. SwatantraDiwas India Quiz Indian Budget Indian Cinema Indian Festivals Indian Polity and Constitution Information Technology International Days International Economics International Finance International Marketing Introduction to Management ISB Interview IT IT Aptitude Jain Festivals Janmashtmi January 2012 January 2013 Current Affairs January 2013 GK January 2014 Java Java Interview Questions Java MCQ Java Multiple Choice Java Programming July 2012 July 2013 Current Affairs July 2013 GK July 2013 Vocabulary Quiz July2020 June 2012 June 2013 GK June 2013 Vocabulary Quiz Jyotirling Kashi Vishwanath Mandir KBC KBC Questions Kedarnath Temple Know Allahabad Know Bangalore Know Delhi Know Patna Law MCQ Law Quiz Learn English LLB Quiz Logical Reasoning Logo Quiz Lohri Lord Buddha Macro Economics Mahatma Gandhi Quiz Maintenance Management MakarSankranti Mallikarjuna Jyotirlinga temple Management Management Accounting Management MCQ Management Quiz Managerial Economics Managerial Effectiveness Manipur MarathaKing March 2012 March 2013 Current Affairs March 2013 GK March 2013 Vocabulary Quiz March 2014 Mark II Function Point Analysis Marketing Marketing Management Quiz MAT MataVaishnoDevi Material Management Material Requirement Planning Materials Management May 2012 May 2013 Current Affairs May 2013 GK May 2013 Vocabulary Quiz May 2014 MBA MBA Entrance MBA IT MCA Medieval History Meghalaya Mental Ability Micro Economics Mizoram MM Modern History Monuments of India Multiple Choice Questions MyGov Quiz Nagaland National Days National Education Policy National Girl Child Day NCERT6Maths NCERT7Geog NCERT7Hindi NCERT7Maths NCERTGeography NCFM NEP2020 New Delhi Nouns November 2012 November 2012 GK November 2013 Numerical Ability OB OB Quiz October 2012 October 2012 GK Olympics Omkareshwar Jyotirlinga Temple Online Quiz Contest Operations Operations Management Organisation Behavior Organisation Behaviour Organizational Behaviour PADMAN Patliputra Patna Patna Quiz PCS Personality Quiz Personnel Administration Personnel Management Quiz PGCPM PGDBA PGDCA PGDIT Placement Papers of IT Companies PMP PMP Certification PMP Questions Portfolio Management Possessive Nouns Pratiyogita Darpan Prayag Production and Operation Management Programming Languages Project Management Project Management MCQ QMBlog QT Quant Quantitative Aptitude Quantitative Technique Quotations Rabindranath Tagore Quiz Rashtriya Ekta Divas RDBMS Republic Day Samanya Gyan Sangam Santa Claus SAP HANA SAT Satyamev Jayate Science Security Analysis September 2012 September 2012 GK Shree Mahakaleshwar Temple Shree Siddhivinayak Ganapati Temple Shree Somnath Temple Siddhartha SNAP Software Testing Spellings Sports SportsPersons Sri Ramanathaswamy Temple SSO StatesOfIndia Static GK Strategic Finance Strategic Management Strategy Strategy True False SundayFun Swami Vivekanand Swami Vivekananda Quiz Synonyms Systems Quiz Taiwan National Day Tata Crucible Teasers Teej Temples Temples of India Time and Calendar TOEFL Trimbakeshwar Jyotirlinga Temple Tripura TV Show UK Quiz United Kingdom Vaidyanatha Jyotirlinga temple Varanasi Verbal Ability Vocab Vocabulary World Heart Day World Mental Health Day World Teachers Day World Tourism Day XLRI Interview