Tuesday, January 3, 2012

Business Communications Quiz - 5

1. Which of the following is generally a brief, accurate record of the business transacted at the previous meeting?

2. In letter writing, the deductive approach is generally used when the audience are expected to be
I. Pleased II. Receptive
III. Displeased IV. Annoyed
[A]Both (I) and (II) above
[B]Both (I) and (III) above
[C]Only (III) above
[D]Both (II) and (III) above

3. Which of the following is the phase in the communication process that allows you to evaluate the effectiveness of your message?

4. Non-verbal clues indicating a lack of understanding include
[A]Constant interruptions from the receiver(s)
[B]Nods and smiles that are not directly connected to what you are saying
[C]Constant questions from the receiver(s)
[D]Non-verbal communication indicating appreciation

5. The way people see and interpret reality is known as
[C]Nonverbal message

6. Eye contact, posture and body positioning are all parts of

7. In the format of a business/formal letter, where does the date come?
[A]Precedes the body of the letter
[B]Double space below the salutation
[C]Six lines below the last line of the letterhead
[D]Succeeds the body of the letter

8. The form of communication that includes memos, reports, and forms is
[A]Oral communication
[B]Written communication
[C]Informal communication
[D]Electronic communication

9. Many people are poor listeners, because they are overly concerned with themselves. This concern, a barrier to listening is termed as
[A]Casual attitude
[C]Discriminative listening

10. In an organization, communication flows in upward direction, downward direction and in lateral direction. Which of the following is not an objective of downward communication?
[A]To give job instructions
[B]To provide information about procedures and practice
[C]To provide motivation to the workers
[D]To request for a leave

11. The most general statement of the speech is called “core statement” and the least general statements are called
[A]Main points
[B]Sub points
[C]Trivial points
[D]Extra points

12. The term used to refer to factors that interfere with the exchange of messages

13. Negotiating cannot be learned by following a prepackaged set of principles because
I. People are not always rational or predictable
II. People are often dictatorial
III. People are not often superstitious
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (III) above
[D]Both (II) and (III) above

14. Paying attention to what is being said and trying to understand the full message is
[C]Giving feedback, but not listening
[D]Having stereotyped perceptions

15. Something you need to study before beginning to write a sales message is
[A]What the product will do
[B]Exactly what is included in the service
[C]The customers' economic status and education
[D]All of the above