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Saturday, December 8, 2012

Management Quiz: Managerial Effectiveness Objective Quiz - 5

1. A memo is a written message designed to provide a quick convenient way for personnel to communicate with each other in the organization. The prerequisite of a good memo is, it should
[A]Be of at least a full page in length
[B]Include a salutation and formal close
[C]Use a formal, businesslike tone
[D]Stick to a single topic

2.You have identified the position for which you would like to apply. You have prepared an effective resume. The next step is to write a letter of application. In which of the following sections of your application letter, would you ask the reader for a specific action?
[A]Closing section
[B]Middle section
[C]Opening section
[D]Formal section

3.Informal communication increases when official channels are closed or when the organization faces periods of change, excitement, or anxiety. Instead of trying to eliminate the grapevine, sophisticated companies minimize its importance by making certain that the official word gets out. But, some executives are wary of informal communication channels, possibly because they
[A]Fear the spread of misinformation
[B]Believe only formal channels are efficient carriers of information
[C]Object to casual conversations on company time
[D]Fear a loss of their control over the flow of information

4. It may be unethical to omit negative information from a recommendation if
[A]The information is well-known in the workplace
[B]The information is true and relevant
[C]The applicant asks you to do so
[D]The position is a high-ranking one

5.You are working as a finance manager in a manufacturing firm. You have requested one of your assistant managers to give you a report. While going through the report you found a mistake. Hence, you have decided to call him and tell him about the mistake. When you are criticizing or correcting your assistant manager, it is best to
[A]Focus on what your assistant manager can do to improve
[B]Emphasize your assistant manager’s mistake so that he or she will not make the same mistake again
[C]Call a spade a spade and call attention to your assistant manager’s failures or shortcomings
[D]Make your assistant manager an example for everyone else to learn from

6.Which of the following is/are a correct sentence(s)?
I. To express themselves, graffiti decorate walls.
II. Graffiti decorate walls to express themselves.
III. To express themselves, some youths decorate walls with graffiti.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (I) and (II) above

7. Before you actually start structuring your resume, it would be a good idea to take inventory of all the information you actually want to include. The format, content and style of your resume will depend on your specific qualifications, the job profile and the individual personality you wish to portray. What could be the disadvantage of having a "Career Objective" section in a resume?
[A]It reveals your long-term goals
[B]It takes employers' attention away from your work experience
[C]It takes up space for no reason
[D]It limits your choices

8.Whether you are speaking, writing, or listening, communication is more than a single act. It is a chain of events that can be broken into five phases. Which of the following is not a phase in the communication process?
[A]The sender has an idea
[B]The receiver has an idea
[C]The idea becomes a message
[D]The message is transmitted

9.Identify the sentence(s) that is/are grammatically correct and convey(s) the meaning clearly
I. The first ice cream, eaten in China in about 2000 BC, was more lumpy than the modern era.
II. The first ice cream, eaten in China in about 2000 BC, was more lumpy than the ice cream in the modern era.
III. The first ice cream, eaten in China in about 2000 BC, was more lumpy than that in the modern era.
IV. Eaten in China in about 2000 BC, the first ice cream was more lumpy than the modern era.
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (IV) above
[D]Both (II) and (III) above

10. While preparing a message to be transmitted the fundamental question to be asked is, “is the message understandable by the intended receiver?” If your answer is yes, you can proceed further with the formulation of the message. The process of selecting and formulating information to be transmitted in an understandable form, both to the sender and receiver is known as
[A]Message selection
[D]Channel selection

11.Which of the following is a good way to stimulate your audience’s interest and desire to respond positively to your persuasive claim request?
[A]Remind them that their reputation will be in jeopardy if they do not grant your claim
[B]Reveal the consequences of other business that did not grant their customers’ claims
[C]Make your complaint emotionally hard-hitting so that the audience is persuaded to grant your claim
[D]Appeal to their sense of goodwill and give them some positive reasons to grant your claim

12.As in other persuasive letters, the primary purpose of a collection letter is to get action - in this case, payment. A secondary goal is to maintain a customer’s goodwill. Which of the following is an important ingredient, every collection letter should mention?

13. Which of the following statements is/are true regarding the informal channels of communication?
I. The informal channels of communication are also known as ‘grapevine’.
II. The informal channels of communication are officially prescribed channels of communication.
III. The informal channels of communication are the result of operation of social forces at work place.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]Both (I) and (III) above

14.Regardless of your background, knowledge, or skill, each time you speak it is a different and unique experience. Which of the following speech deliveries is often referred to as the “middle course”.

15.Your boss has been telling the staff that he would welcome suggestions about how to improve the organization. You take him at his word and meet him to discuss some of your ideas with him. As you begin to outline the changes you propose, he fixes you with an icy stare and folds his arms across his chest; as you go on, the frown on his face gathers intensity. When you finish, he gets up abruptly and says, with barely suppressed menace in his voice, “Thank you very much. Your ideas are priceless.” Nonverbal communication differs from verbal communication because it
[A]Is less reliable
[B]Is composed of words and grammar
[C]Has few rules and often occurs unconsciously
[D]Conveys less meaning than words