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Tuesday, November 27, 2012

Managerial Effectiveness Quiz - 1

1. There are many ways of experiencing the world around us. How we experience the inputs from the environment around us depends on many factors like, our previous experience, education, family background etc. If we have the ability to experience the world around us from another person’s perspective, the ability is termed as
[C]Cognitive dissonance

2.Communication researchers have found that nonverbal signals have more impact in conveying the meaning than verbal content. Nonverbal communication functions in many ways to convey meaning. When a sales manager whispers a secret to sales representatives during a training session, she is using nonverbal communication to
[A]Complement and illustrate
[B]Reinforce and accentuate
[C]Replace and substitute
[D]Control and regulate

3.Listening is one process and remembering what you have listened to is another process. According to a study, the average listening efficiency rate is only 25 percent. Immediately after a ten-minute presentation, a normal listener can recall only 50 percent of the information conveyed. After 24 hours the recall level is only 25 percent. To help you remember important information, you should develop relevant acronyms, links, or rhymes. When your boss is giving you the instructions regarding the new machine, as to how to operate it, how to service it etc., you should
[A]Take selective notes and then revise your notes immediately
[B]Take selective notes and then put your notes away for a day or two so that you can review them with a fresh eye
[C]Take selective notes and then revise your notes immediately and verify them with the speaker
[D]Rely on your memory (which is probably smarter than relying on notes)

4. There are many ways to send documents. Conventionally people used to send printed documents. With the advent of various electronic instruments, like fax, e-mail etc., speed of sending documents has increased and slowly these electronic documents are replacing the sending of printed documents. But these electronic documents have some disadvantages. Which of the following is one of them?
[A]Low availability
[B]Risk to data security and integrity
[C]Distribution time is more
[D]Cost is high

5.A skillful manager will attempt to say “no” in such a way that the reader supports the decision and is willing to maintain and continue a positive relationship with the company. What kind of a closing should a bad-news message use?
[A]A cordial closing
[B]An apologetic closing
[C]An indifferent closing
[D]A negative closing that matches with the bad-news content of the message

6.While talking to one of your friends, you observed the following facial expressions in his face. The inner corners of the eyebrows are raised and drawn together. The corners of the lips are drawn down or the lips appear to tremble. What does the above said expression signify?

7. As a communication expert put it: “Awareness of the more subtle voice characteristics, such as pleasantness, especially in combination with voice qualifiers, can do much to help individuals and organizations improve communication. Think, for instance, how much a company’s image can be helped by a receptionist who sounds, both in person and over the telephone, ‘pleasant’, ‘confident’ and ‘competent’. The given example can be described by which of the following components of paralanguage?
[A]Voice qualifiers
[B]Vocal characteristics
[C]Voice pitch

8.Communication is essential for the functioning of an organization. Everyday a vast amount of information flows from managers to employees, employees to managers and from employees to employees. If a company’s formal communication network limits the flow of information
[A]Superiors do not have to be burdened with flow of communication from subordinates
[B]Only the people at the top of the chain of command see “The big picture”
[C]Lower-level employees will feel relieved because of less communication load
[D]Effectiveness of organizational communication improves

9.When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. While listening, if we think, we must defend our position; we already know what others have to say and how we are coming through? Which of the following barriers are we encountering?
[A]Selective perception

10. Groups form to accomplish some objectives. The objectives may be to complete some kind of task or it may be to strengthen interpersonal relationships between group members. Which of the following is not a part of the reflective thinking developed by John Dewey?
[A]Problem identification
[B]Problem analysis
[C]Nominal group technique
[D]Criteria selection

11.Which of the following statements is not true?
[A]Teams can help organizations succeed by increasing information and knowledge, diversity of views, acceptance of solutions, and performance levels
[B]Groupthink contributes to good decision making by members of teams
[C]The key to conducting productive meetings is carefully planning the purpose, participants, location, and agenda of the meeting
[D]A good meeting is not a series of dialogues between individual members and the meeting leader

12.The importance of effective bad-news communication is illustrated by the story of a man who carried in his coat pocket a job-refusal letter he had received from a company some years ago. He would frequently show the superbly written letter to others and comment, “I would accept a job from this company any day because this letter made me feel good about myself even though the company could not hire me.” When possible, which of the following is good refusal strategy?
[A]Be definite by use of words such as no, not, cannot, and refuse
[B]Show regret or apologize
[C]Refuse in a position of emphasis
[D]Tell what you can do

13. Which of the following sentences contains the strongest and most effective wording?
[A]"Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas"
[B]"We need to cut the operating budget by 12 percent or profits will plummet"
[C]"Someone's going to need to do some budget cutting around here or heads will roll"
[D]"Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits"

14.An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. The style and structure of an interview depend on its purpose and on the relationship between the two parties involved. What is an employment interview?
[A]A formal meeting at which both employer and applicant ask questions and exchange information to determine their suitability for each other
[B]Is a formal meeting at which only the employer asks questions and the applicant provides answers
[C]An informal meeting at which the employer asks questions and the applicant provides answers to demonstrate his or her suitability for the organization
[D]Is like a meeting with an employment counselor during which you exchange information about your professional interests and goals

15.Look at these sentences: “You never come to office on time.” And “Since you have been coming in late, I have had to make a lot of excuses whenever the Director asks for you. I am uncomfortable with that.” Which of the following is true?
[A]First sentence sounds descriptive and evokes defensive reaction, second sentence sounds judgmental
[B]First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive
[C]Both the sentences are judgmental and evoke defensive reaction
[D]Both the sentences are descriptive and do not evoke defensive reaction