Effective Business Communication Skills (Business Communications Quiz - 40)

1. A report investigating different purchasing patterns of discretionary income on the basis of age andeconomic status would logically follow a breakdown of subdivisions on the basis of
[A]Place
[B]Quantity
[C]Factors
[D]Hypotheses



2. There are many ways to send documents. Conventionally, people used to send printed documents. Withthe advent of various electronic instruments, like fax, e-mail etc., speed of sending documents has increased and slowly these electronic documents are replacing the printed documents. But theseelectronic documents have some disadvantages. Which of the following is one of them?
[A]Low availability
[B]Risk to data security and integrity
[C]Distribution time is more
[D]Cost is high



3. Good pronunciation is the correct oral delivery of a word. The vowel sounds must be uttered correctlyand the right syllables must be accented. People who mispronounce words are thought to be not as welleducated as those who pronounce words correctly. _______ relates to the correctness of how a word ispronounced.
[A]Dialect
[B]Enunciation
[C]Articulation
[D]Telephony



4. Interview is primarily undertaken to accomplish a specific purpose, perhaps to obtain or provideinformation, to solve aproblem, or to persuade someone to undertake some action. The style andstructure of an interview depend on its purpose and on the relationship between the two partiesinvolved. Which of the following kinds of interview has the most chance of being led into rambling conversation?
[A]Group interview
[B]Stress interview
[C]Open-ended interview
[D]Situational interview



5. Regardless of whether the situation calls for appreciative, critical, discriminative, or active listening,listening skills can be improved with conscious effort. Prejudgment is a barrier to listening. It usuallyoccurs when
[A]Listeners shift their attention from the speaker to themselves
[B]Listeners jump to a conclusion and ignore additional information
[C]Listeners listen selectively
[D]Listeners react after evaluating the speaker’s message



6. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent.Which of the following interviews seek to induce somebody to adopt a new idea, product, or service?
[A]Situational
[B]Complimentary
[C]Counseling
[D]Persuasive



7. Conflicts are inevitable. Even the most amicable people get upset at times. Disagreements arisebecause individuals see, hear, and interpret things differently. Which of the following is not a self-oriented role?
[A]Diverting
[B]Attention seeking
[C]Controlling
[D]Harmonizing



8. Which of the following describes the expression, the eyebrows are raised, the eyes are opened wide andthe jaw drops open parting the lips?
[A]Surprise
[B]Fear
[C]Disgust
[D]Anger



9. As a business practice, letters denying credit, refusing to honor a request, are written using indirectapproach. Indirect approach means
[A]Being vague
[B]Writing a lengthy letter
[C]Addressing a letter to the boss of the subject of the problem
[D]Opening with a buffer



10. A claim letter is a request for an adjustment. When writers ask for something to which they think theyare entitled (such as a refund, replacement, exchange or payment for damages), the letter is called theclaim letter. What kind of communication channel is better for making a claim?
[A]A phone call
[B]A personal visit to the organization to which you are making the claim
[C]An e-mail
[D]A letter



11. Regardless of whether the situation calls for appreciative, critical, discriminative, or active listening,listening skills can be improved with conscious effort. A person engaged in ________ listening tries tounderstand a speaker’s message in totality to interpret the meaning as precisely as possible.
[A]Comprehensive
[B]Composite
[C]Complicated
[D]Convex



12. The success of a meeting depends on the ability of each individual member of a group to communicatewith the rest of the group as a whole. The best way to handle an emotional reaction in a business settingis to
[A]Focus on your argument and ignore the emotional elements
[B]Repeat yourself in the hope that this will help diffuse emotions
[C]Express understanding
[D]Give in and agree with the other person's viewpoint



13. When the parties involved in a conflict want to work toward an amicable resolution, they must engagein a communication process to decide what kind of a deal would be acceptable to both. In other wordsthey must negotiate to reach an agreement. Reconciling differences among group members throughmeditation or by using humor to relieve tension refers to
[A]Initiating
[B]Compromising
[C]Harmonizing
[D]Diverting



14. Groups form to accomplish some objective. The objective may be to complete some kind of task or itmay be to strengthen interpersonal relationships between the group members. Unwritten rules that govern the behavior of group members are referred to as
[A]Group maintenance roles
[B]Parliamentary procedure
[C]Group norms
[D]Robert's Rules



15. Conflicts are inevitable. Even the most amicable people get upset at times. Disagreements arisebecause individuals see, hear, and interpret things differently. In which of the following approaches to conflict, competing is advisable?
[A]When you perceive that you have no chance of satisfying your concerns
[B]When two parties with equal power are committed to mutually exclusive goals
[C]A long-term relationship between the parties is important
[D]When you have to protect yourself against those who would take advantage of a more cooperative approach