Thursday, February 9, 2012

Business Communication Quiz - 22

1. Communication is the process of transferring meanings. Communication is essential for the functioning of an organization. Communication in the organization is divided into three types, upward, downward and horizontal. Formal methods for channeling information upward include
I. Group meetings.
II. Interviews with employees who are leaving the company.
III. Formal procedures for resolving grievances.
IV. Management by Wandering Around.
[A]Both (I) and (II) above
[B]Both (II) and (III)above
[C]Both (III) and (IV) above
[D](I), (II) and (III) above

2. Communication is essential for the functioning of an organization. Everyday a vast amount of information flows from managers to employees, employees to managers and from employees to employees. If a company’s formal communication network limits the flow of information
[A]Superiors do not have to be burdened with flow of communication from subordinates
[B]Only the people at the top of the chain of command see “the big picture”
[C]Lower-level employees will feel relieved because of less communication load
[D]Effectiveness of organizational communication improves

3. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. While listening, if we think, we must defend our position; we already know what others have to say and how we are coming through? Which of the following barriers are we encountering?
[A]Selective perception

4. Groups form to accomplish some objectives. The objective may be to complete some kind of task or it may be to strengthen interpersonal relationships between group members. Which of the following is not a part of the reflective thinking developed by John Dewey?
[A]Problem identification
[B]Problem analysis
[C]Nominal group technique
[D]Criteria selection

5. Which of the following statements is not true?
[A]Teams can help organizations succeed by increasing information and knowledge, diversity of views, acceptance of solutions, and performance levels
[B]Groupthink contributes to good decision making by members of teams
[C]The key to conducting productive meetings is carefully planning the purpose, participants, location, and agenda of the meeting
[D]A good meeting is not a series of dialogues between individual members and the meeting leader

6. For maximum impact, business people should use both written and spoken channels. One company, for example, used the multimedia approach to explain its new employee benefit plan. But some people tend to prefer oral communication and some written. Which of the following statements describes one of the three significant differences between written and oral communication?
[A]Oral communication has longer times between cycles
[B]Oral communication involves a more limited number of cycles
[C]Oral communication is more exact
[D]Written communication is more likely to be a creative effort

7. The importance of effective bad-news communication is illustrated by the story of a man who carried in his coat pocket a job-refusal letter he had received from a company some years ago. He would frequently show the superbly written letter to others and comment, “I would accept a job from this company any day because this letter made me feel good about myself even though the company could not hire me.” When possible, which of the following is good refusal strategy?
[A]Be definite by use of words such as no, not, cannot, and refuse
[B]Show regret or apologize
[C]Refuse in a position of emphasis
[D]Tell what you can do

8. All business communicators face the problem of compressing complicated, closely related ideas into a linear message that proceeds sequentially from point to point. People simply do not remember disassociated facts and figures, so successful communicators rely on organization to make their messages meaningful. Well organized message has many benefits, which of the following is not one of them?
[A]It makes the message more acceptable to the audience
[B]It saves the audience's time
[C]It ensures that the audience will agree with the message
[D]It helps the audience understand the message

9. Which of the following sentences contains the strongest and most effective wording?
[A]"Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas"
[B]"We need to cut the operating budget by 12 percent or profits will plummet"
[C]"Someone's going to need to do some budget cutting around here or heads will roll"
[D]"Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits"

10. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. Which of the following types of interviews is/are not likely to be held on campus by a recruiter?
[A]Screening interview
[B]Selection interview
[C]Video interview
[D]Group interview

11. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. The style and structure of an interview depend on its purpose and on the relationship between the two parties involved. What is an employment interview?
[A]A formal meeting at which both employer and applicant ask questions and exchange information to determine their suitability for each other
[B]Is a formal meeting at which only the employer asks questions and the applicant provides answers
[C]An informal meeting at which the employer asks questions and the applicant provides answers to demonstrate his or her suitability for the organization
[D]Is like a meeting with an employment counselor during which you exchange information about your professional interests and goals

12. Look at these sentences: “You never come to office on time.” And “Since you have been coming in late, I have had to make a lot of excuses whenever the Director asks for you. I am uncomfortable with that.” Which of the following is true?
[A]First sentence sounds descriptive and evokes defensive reaction, second sentence sounds judgmental
[B]First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive
[C]Both the sentences are judgmental and evoke defensive reaction
[D]Both the sentences are descriptive and do not evoke defensive reaction

13. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. What are three most crucial barriers to effective listening?
[A]Lack of judgment, lack of self-control, and lack of interest
[B]Judgment, self-centeredness, and selective listening
[C]Much listening, too many interests, and lack of self-control
[D]Dislike for the speaker, a difficult topic, and a shortage of time

14. Recent studies that focus on the workplace show that, on an average, personnel at all levels spend about 32.7% of their time listening, while speaking takes up 25.8% of their time and writing 22.6%. Top executives spend even more time listening than other employees. Mr. Sharma is the in-charge for preparing advertisements for Khan Ltd. That day he was presenting the advertisements he has prepared for a product to be launched in front of a top management team. Murty, one of the members of the management team requests for more details. Here Murty is involved in which of the following stages of listening process?

15. The paragraph must be developed in a logical manner. For instance, in a paragraph describing a process, chronological or time orders would be important. To achieve a logical progression of ideas and to provide coherence, writers use
[C]Logical connectors

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