Friday, December 7, 2012

Management Quiz: Managerial Effectiveness Questions Answers - 4

1. Understanding the audience is often a more challenging task. It requires the cultivation of a “you” or “reader oriented” attitude. Understanding audience and making the message acceptable to them is very important in making the communication successful. The first step in adapting your message to the reader is
[A]Researching the situation about which the reader wants to know
[B]Forming a mental picture of what the reader is like
[C]Outlining the logical developments of the message
[D]Deciding on the company goal to be served

2.Recently you have received an order from one of your old clients. His previous record suggests that he delays payments. Hence, you do not want to supply goods to him. Which of the following phrases should not be used in the close of the letter refusing your old client’s order?
I. “Enclosed is the list of latest products”.
II. “I trust our decision is satisfactory”.
III. “If you have further questions, please write”.
IV. “We hope you will continue to do business with us”.
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (III) above
[D](II), (III) and (IV) above

3.You are writing a business message to a customer regarding the benefits of a to-be introduced and a bit costlier product. You have to include evidences supporting the claims you have made regarding the utility of the product. The evidence should be
[A]As abstract as possible
[B]Minimal if your subject is complex or unfamiliar
[C]Enough to be convincing but not so much that it's boring
[D]As lengthy as possible

4. You are graduating from a business school in another month and entering the job market. Your education has equipped you with a set of resources - qualifications and skills. Now you have to prepare a resume to sell yourself. Which of the following statements is not true regarding the resume?
[A]In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot
[B]The chronological approach emphasizes a list of skills and accomplishments
[C]One of the advantages to a functional resume is that employers can see what you can do for them
[D]The chronological approach is the most common way to organize a resume

5.Imagine you are an HR manager in a medium sized firm, which recently published an advertisement for sales representatives. The company needs three people. You get nearly 500 application letters. After all, it is the appearance that makes the first impression. Which of the following is the efficient format in letter writing?
[A]Modified block
[C]Hanging block form
[D]Simplified block

6.Visual aids will definitely help to present the information more attractively. Choosing the proper visual aids is very important. The multi-range bar chart is also called
I. Multiple range bar chart.
II. Comparative bar chart.
III. Cluster bar chart.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]All (I), (II) and (III) above

7. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. Which of the following interviews seeks to induce somebody to adopt a new idea, product, or service?

8.Most managers agree that “active listening” is the most crucial skill for becoming a successful manager. You can become a better listener by controlling distractions, becoming actively involved, identifying important facts, and
[A]Separating facts from opinions
[B]Interrupting with quick replies or your own opinions
[C]Asking hostile questions
[D]Capitalizing on lag time by thinking of tasks that you have to complete

9.Writing the message often aims at a diverse audience .Which of the following should be considered while writing a message to a diverse audience?
[A]Write to the least educated readers
[B]Write to the highest level educated readers
[C]Write to the middle-level educated readers
[D]Write several different messages - one for each level reader

10. The introduction to an essay often determines whether the reader continues to read the essay or decides to slip it into the nearest trash can. How you introduce your ideas depends on the audience you are writing for and the type of essay you are writing. Broadly, an introduction should
I. Capture the reader’s attention.
II. Present the thesis statement.
III. Hint at how the writing is organized.
IV. Present the writer’s qualifications.
[A]Both (I) and (II) above
[B]Both (I) and (IV) above
[C]Both (II) and (III) above
[D](I), (II) and (III) above

11.Visual aids will definitely help to present the information more attractively. Choosing the proper visual aids is very important. If you want to show change across time both by subdivisions and total quantity, you can use
[A]Bilateral bar charts
[B]Line charts with multiple series
[C]A pie chart or pictogram
[D]Either a subdivided bar chart or a component-part line chart

12.When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. The reports which contribute to management control are termed as
[A]Cross reports
[B]Informal reports
[C]Proposal reports
[D]Vertical reports

13. The elements of a report refer to those components that are usually included in a formal business report. If you wish to acknowledge help given by others, place it in the
[A]Letter of authorization
[B]Title fly
[C]Title page
[D]Letter of transmittal

14.Two punctuation styles are customarily used in business letters: open and mixed. Standard or mixed punctuation uses which of the following after the salutation and a comma after the complimentary close
[A]A period
[B]An exclamation mark
[C]A semi colon
[D]A colon

15.Which of the following statements are true?
I. Reports are mostly long, formal documents that cannot be presented as memos or letters.
II. Informational reports present data and facts with analyses and recommendations.
III. Reports for implementing policies and explaining procedures are informational reports.
IV. Proposals and problem-solving reports are analytical reports.
[A]Both (I) and (II) above
[B]Both (I) and (IV) above
[C]Both (II) and (III) above
[D]Both (III) and (IV) above