Communication Online Questions Answers(Business Communication Quiz - 45)

1. When you send an application letter to a company in response to an advertisement of an opening, or upon learning about an opening from some other source, such an application is a solicited letter of application. When you send a letter without knowing whether an opening actually exists, you are sending an unsolicited application letter. Fundamentally, in which of the following ways does a job application function?
[A]As a valuable suggestion
[B]As a personal advertisement
[C]As a brief summary
[D]As a discreet inquiry



2. Reports are business tools that convey information objectively from one organizational area to another or from one institution to another. Which of the following sentences about reports is not true?
[A]A short report is meant to convey information in an efficient, compact format
[B]An annual report is usually published once a year for shareholders as well as for employers
[C]A recommendation report examines a situation and concludes with specific recommendations
[D]A proposal is a report written to convince a reader that a need exists and that specific action should be taken to remedy that need



3. Paralanguage has several component parts; voice qualities, voice qualifiers, voice characteristics and vocal segregates. Which of the following is not one of the voice qualities?
[A]Volume
[B]Rate of speech
[C]Rhythm
[D]Temporary variations in pitch



4. When the parties involved in a conflict want to work toward an amicable resolution, they must engage in a communication process to decide what kind of a deal would be acceptable to both. In other words they must negotiate to reach an agreement. Reconciling differences among group members through meditation or by using humor to relieve tension refers to
[A]Initiating
[B]Compromising
[C]Harmonizing
[D]Diverting



5. Groups form to accomplish some objectives. While achieving objectives, naturally there will be conflicts among the group members. If you were the leader, and want to solve the conflicts in groups you need to
[A]Be flexible
[B]Hold off dealing with minor problems until the conflict becomes major
[C]Avoid all conflict in the first place
[D]Encourage participants to repress their emotions about the situation



6. Good organization is important to both the communicator and the audience because
I. It simplifies your communication task.
II. It saves your audience time.
III. It helps your audience to understand your message.
IV. It helps your audience to accept your message.
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D]All (I), (II), (III) and (IV) above



7. While preparing a message to be transmitted the fundamental question to be asked is, is the message understandable to the intended receiver? If your answer is yes you can proceed further with the formulation of the message. The process of selecting and formulating information to be transmitted in an understandable form, both to the sender and receiver is known as
[A]Message selection
[B]Encoding
[C]Decoding
[D]Channel selection



8. Communication in an organization can be divided into two types formal and informal. Since, human interaction is involved in any organization; existence of informal communication is inevitable. Successful managers practice _______ to tap into the informal communication channel.
[A]MWA
[B]AIDA
[C]MBWA
[D]WBS



9. Which of the following sentences is/are correct?
I People who stay out of the sun, have usually better skin and fewer chances of skin cancer.
II People who usually stay out of the sun have better skin and fewer chances of skin cancer.
III People who stay out of the sun, usually have better skin and fewer chances of skin cancer.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above



10. Which of the following is a good way to stimulate our audience’s interest and desire to respond positively to our persuasive claim request?
[A]Remind them that their reputation will be in jeopardy if they do not grant our claim
[B]Reveal the consequences of other business that did not grant their customers’ claims
[C]Make your complaint emotionally hard-hitting so that the audience is persuaded to grant your claim
[D]Appeal to their sense of goodwill and give them some positive reasons to grant our claim



11. As in other persuasive letters, the primary purpose of a collection letter is to get action - in this case, payment. A secondary goal is to maintain a customer’s goodwill. Which of the following is an important ingredient, every collection letter should mention?
[A]Data
[B]Name
[C]Date
[D]Amount



12. While reports convey information objectively from one organizational area to another or from one institution to another, they assist in decision making and/or problem solving. Which of the following purposes do the proposals serve specifically?
[A]Ask for information and promise results
[B]Ask for project acceptance and promise outcomes
[C]Ask for business contacts and promise results
[D]Ask for project information and promise nothing



13. When business people speak of reports, they are, in general thinking of written, factual accounts that objectively communicate information about some aspect of the business. Which of the following are the two styles of reports?
[A]Persuasive and non-persuasive
[B]Informational and anecdotal
[C]Formal and informal
[D]Analytical and clear



14. Once you have decided on the format, you can start formulating specific questions. Each question must be so structured as to elicit just the information you want. Which of the following is a hypothetical question?
[A]If I were to introduce five-day weeks, do you think the staff would be happy?
[B]If you knew you could not do this work, why did you take up the responsibility?
[C]Are you satisfied with my leadership?
[D]Why are you always late to office?



15. Positive nonverbal messages in the workplace are sent by maintaining direct but not prolonged eye contact, expressing warmth with frequent smiles, conveying self-confidence with an erect stance, and
I. Saving time by arriving late and leaving meetings early.
II. Dressing comfortably in old clothes that make you feel good.
III. Being on time and using time judiciously.
IV. Answering all e-mail with "quick and tentative" messages.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (II) and (IV) above