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Thursday, February 9, 2012

Business Management Quiz - 25

1. There are various appraisal techniques used in an organization. A performance appraisal technique that makes use of feedback from supervisors, subordinates and co-workers, is known as
[A]Results-oriented appraisal
[B]360-degree appraisal
[C]Informal appraisal
[D]Graphic Rating Scale



2. Most of the conflict resolution techniques either focus on interpersonal relationships or structural changes. Which of the following conflict resolution techniques implies emphasizing the areas of agreement and common goals and de-emphasizing disagreements?
[A]Problem Solving
[B]Forcing
[C]Smoothing
[D]Compromise



3. Every organization makes minor structural adjustments in reaction to changes. Change is any alteration of the "status quo". The forces of change can be internal or external to the organization. Which of the following is not an internal force of change?
[A]Organizational strategy
[B]Technology
[C]Employee attitude
[D]Organizational culture



4. An intervention, in Organization Development (OD) terms, is a systematic attempt to correct an organizational deficiency uncovered through diagnosis. Which of the following intervention techniques is concerned with the interpersonal relations and dynamics operating in work groups?
[A]Technostructural Activity
[B]Team Building
[C]Skill Development
[D]Process Consultation



5. Which of the following strategies of overcoming resistance to change, usually involves selectively providing information about a change so that it appears more attractive or necessary to potential resisters?
[A]Cooptation
[B]Manipulation
[C]Coercion
[D]Negotiation



6. Creative thoughts are the result of hard work and there are various techniques to foster creativity. This is one of the best-known techniques for facilitating creativity, developed by Alex F. Osborn.
[A]Brainstorming
[B]Synectics
[C]Delphi Technique
[D]Nominal Group Technique



7. Managers vary in their assumptions about people working in an organization. Which of the following manager types would best describe an individual who believes that most people dislike work and will avoid it whenever possible?
[A]Creative manager
[B]Transformational manager
[C]Theory Y manager
[D]Theory X manager



8. Different behavioural scientists have developed different theories on motivation. One such behavioural scientist by the name of Herzberg gave the two-factor theory of motivation. According to Herzberg’s motivation-hygiene theory, these four responses are all hygiene factors.
[A]Personal life, security, salary and recognition
[B]Advancement, salary, status, company policy
[C]Relationship with peers, status, supervision and security
[D]Working conditions, relationship with subordinates, supervision and work itself



9. Lyman W. Porter and Edward E. Lawler III developed the expanded expectancy theory model. Which of the following is not true with regard to the Porter and Lawler model of motivation?
[A]It’s built on Vroom’s expectancy theory
[B]It means motivation is not a simple cause-and-effect matter
[C]It assumes that satisfaction leads to performance
[D]It emphasizes reward structure



10. Jyotsna strives to develop friendships, prefers to work in cooperative situations, and works toward a high degree of mutual understanding in her relationships. Which need is she demonstrating?
[A]Achievement
[B]Power
[C]Recognition
[D]Affiliation



11. One of the most popular explanations of human motivations was developed by the psychologist, Abraham Maslow, and popularized during the early 1960s. According to Maslow, an employee who has a need for more self-respect, has unmet
[A]Esteem needs
[B]Physiological needs
[C]Safety needs
[D]Social needs



12. According to the Tannenbaum and Schmidt Leadership model, which of the following would be most accurate regarding someone exhibiting behavior toward right of the continuum of leader behaviours?
[A]He would be a boss-centered leader
[B]He would be more likely to ask the group to make a decision
[C]He would be more autocratic
[D]He would be more likely to "sell" the decision



13. Tommy has a remarkable ability to get his employees to do what he directs. He is an upper level manager at the company and is very gifted with business knowledge. The employees fear that if they do not act as directed, Tommy would give them a poor work reference. Which of the following is the type of power Tommy has over his workers?
[A]Reward power
[B]Referent power
[C]Expert power
[D]Coercive power



14. When managers have substantial but not complete confidence and trust in subordinates and solicit advice from subordinates while retaining the right to make final decision, Likert’s four systems of management describes it as
[A]Participative leadership style
[B]Benevolent-authoritative leadership style
[C]Consultative leadership style
[D]Exploitative-authoritative leadership style



15. According to the Managerial Grid, propounded by Blake and Mouton, the most effective management style is characterized by
[A]High concern for people and low concern for production
[B]High concern for people and high concern for production
[C]Low concern for people and high concern for production
[D]Low concern for people and low concern for production



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