Business Communication Quiz - 25

1. __________ refers to the rising or falling inflection that tells you whether a group of words is a question or a statement; whether the speaker is uncertain or confident; or whether a statement is sarcastic or sincere.
[A]Volume
[B]Pitch
[C]Stress
[D]Tone of voice



2. Which of the following points should be kept in mind when choosing a level of formality for a specific document?
I . Use a friendly, informal style to someone you have talked with.
II. Avoid contractions, slang, and even minor grammatical lapse in paper documents to people you do not know.
III. Pay particular attention to your style when you write to people you fear or when you must give bad news.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (III) above
[D]All (I), (II), (III) above



3. Listening is one process and remembering what you have listened to is another process. According to a study the average listening efficiency rate is only 25 percent. Immediately after a ten-minute presentation, a normal listener can recall only 50 percent of the information conveyed. After 24 hours the recall level is only 25 percent. To help you remember important information, you should develop relevant acronyms, links, or rhymes. When your boss is giving you the instructions regarding the new machine, as to how to operate it, how to service it etc., you should
[A]Take selective notes and then revise your notes immediately
[B]Take selective notes and then put your notes away for a day or two so that you can review them with a fresh eye
[C]Take selective notes and then revise your notes immediately and verify them with the speaker
[D]Rely on your memory (which is probably smarter than relying on notes)



4. Disagreements and subsequent conflicts arise because individuals see, hear, and interpret things differently. Success of the organization depends on how these conflicts can be used for the benefit of the organization. In this process sometimes to resolve the conflict you need to satisfy both the parties to the greatest degree. Then your approach must be
[A]Avoiding
[B]Competing
[C]Accommodating
[D]Collaborating



5. Resistance to any change is a common human tendency. Overcoming resistance to change is crucial for successful implementation of any program. Which of the following is not a good strategy for overcoming resistance?
[A]Ignoring it until it goes away
[B]Making people aware of their resistance
[C]Evaluating others' objections fairly
[D]Holding your arguments until the other person is ready for them



6. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. While interview is going on sometimes interviewer need to take some notes on the responses of the interviewee. If an interviewer wants to take notes he must do so
[A]Aggressively
[B]Unobtrusively
[C]Hastily
[D]Egregiously



7. The ultimate goal of the message is to make the audience understand our message. What should we do if audience members do not share our general background in the topic of our communication? if audience members do not share our general background in the topic of our communication?
[A]We should educate them about the topic of our communication
[B]We should try communicating about a topic in which they have a background
[C]We should find an audience with our general background
[D]We should educate ourselves to match the background of our audience members



8. Which of the following type of communication may not be used to send a follow-up message to an organization where you are interviewed for a position?
[A]A phone call
[B]A memo
[C]A letter
[D]An e-mail



9. Interview is primarily undertaken to accomplish a specific purpose, perhaps to obtain or provide information, to solve a problem, or to persuade someone to undertake some action. The style and structure of an interview depend on its purpose and on the relationship between the two parties involved. Which of the following kinds of interview has the most chance of being led into rambling conversation?
[A]Group interview
[B]Stress interview
[C]Open-ended interview
[D]Situational interview



10. Success in negotiation, like other things in life, does not just happen. A good deal of preparation is necessary to understand people involved, our expectations from the negotiation, how much we are willing to concede at the time of negotiation etc. Advantage of high bid in negotiation
[A]Provides a quick settlement
[B]Ensures that the other party walks out
[C]Provides room for maneuvering
[D]Improves chances of winning



11. Regardless of whether the situation calls for appreciative, critical, discriminative, or active listening, listening skills can be improved with conscious effort. To improve one’s listening skills one must avoid which of the following?
[A]Being repetitive
[B]Looking at the speaker
[C]Paying attention
[D]Forming an opinion



12. Listening on the job is not only frequent, it is very important as well. In fact, most managers agree that “active listening” is the most crucial skill for becoming a successful manager. You can become a better listener by controlling distractions, becoming actively involved, identifying important facts and
[A]Separating facts from opinions
[B]Interrupting with quick replies or your own opinions
[C]Asking hostile questions
[D]Capitalizing on lag time by thinking of tasks that you have to complete



13. The paragraph must be developed in a logical manner. How many basic elements does the typical paragraph contain and what are these elements?
[A]The typical paragraph contains these three basic elements: a topic sentence, related sentences developing the topic, and transitional words and phrases.
[B]The typical paragraph contains these two basic elements: a topic sentence and related sentences developing the topic.
[C]The typical paragraph contains one basic element: a topic.
[D]The typical paragraph contains these three basic elements: an introduction, a middle, and a conclusion



14. Communication researchers have found that nonverbal signals have more impact in conveying meaning than verbal content. In fact, nonverbal behavior is so important to effective business communication that many companies are now trying to train their employees to understand it. Personal space can vary according to
I. Culture
II. Gender
III. Number
IV. Name
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (I) and (III) above
[D]Both (II) and (IV) above



15. “It is possible to stop talking, when you don’t want to, but it’s not possible to stop sending non-verbal clues. Hence, we can conclude that non-verbal communication is
[A]Optional
[B]Compulsory
[C]Intentional
[D]Unintentional