Thursday, February 9, 2012

Business Communication Quiz - 21

1. Which of the following questions is appropriate when checking visuals aids?
[A]Is it convenient?
[B]Is it accurate?
[C]Is it necessary
[D]All of the above

2. The communication process is initiated by the

3. The __________ is a reader benefit that by itself could motivate your readers to act and that can serve as an umbrella under which all the other benefits can fit.
[A]Target audience
[B]Direct audience
[C]Central selling point
[D]Direct consumer

4. Which of the following statements is/are false?
[A]Résumés should be modified to match the interests of different target employers.
[B]Work experience is the strongest selling point in a résumé at all times.
[C]The chronological résumé is not suitable for showing growth and career progression
[D]Both (b) and (c) above

5. In a positive message, the main idea is presented
[A]In the first sentence of the middle paragraph
[B]At the end of the middle paragraph
[C]Right at the beginning of the letter
[D]In the last sentence of the letter

6. Which one of the following methods can be used to convey an unpleasant idea in an effective manner, without hurting the feelings of the reader of listener?
[A]Direct statement
[B]Statement of facts

7. Which of the following would be classified as an informative or positive message?
[A]A request for information about a new retirement program
[B]An announcement of a policy that reduces benefits
[C]A memo for the file recording actions and rationales
[D]A letter to an employer announcing you have accepted another offer

8. Which of the following is an advantage of a high bid in negotiations?
[A]A quick settlement
[B]The other party walks out
[C]Room for maneuvering
[D]Improves chances of winning.

9. The specific evidence included in a business message should be
[A]As abstract as possible
[B]Minimal if your subject is complex or unfamiliar
[C]Enough to be convincing but not so much that it's boring
[D]All of the same type, such as examples or statistics

10. Changing a verb (action word) into the subject (noun) in a sentence to be written
[A]Makes effective use of the active voice
[B]Results in a longer sentence using a passive voice
[C]Gets more movement into the sentence
[D]Gets directly to the point of the sentence

11. Like the sales letter, the application letter focuses on a ____________.
[C]Central selling point
[D]Multiple selling point

12. A skillful manager will attempt to say “no” in such a way that the reader supports the decision and is willing to maintain and continue a positive relationship with the company. What kind of a closing should a bad-news message use?
[A]A cordial closing
[B]An apologetic closing
[C]An indifferent closing
[D]A negative closing that matches with the bad-news content of the message

13. A memorandum sent by a worker in the sales department of Company X to worker in the production department of Company X, listing specifications of a product to be built for a customer would be classified as
[A]External-operational communication
[B]Personal communication
[C]Internal-operational communication
[D]Grapevine communication

14. While talking to one of your friends, you observed the following facial expressions in his face. The inner corners of the eyebrows are raised and drawn together. The corners of the lips are drawn down or the lips appear to tremble. What does the above said expression signify?

15. As a communication expert put it: “Awareness of the more subtle voice characteristics, such as pleasantness, especially in combination with voice qualifiers, can do much to help individuals and organizations improve communication. Think, for instance, how much a company’s image can be helped by receptionist who sounds, both in person and over the telephone, ‘pleasant’, ‘confident’ and ‘competent’. The given example can be described by which of the following components of paralanguage?
[A]Voice qualifiers
[B]Vocal characteristics
[C]Voice pitch