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Thursday, January 5, 2012

Business Communications Quiz - 13

1. Standard or mixed punctuation uses ________ after the salutation and a comma after the complimentary close.
[A]A period
[B]An apostrophe
[C]Exclamation mark
[D]A colon



2. Giving a controversial item only half an hour at the end of the meeting makes people
[A]Appreciate putting the discussion off until the end
[B]Suspect that leaders are trying to manipulate them
[C]Value the item more because they have waited to hear about it
[D]Thankful because they can pack up while others are discussing it



3. Mr. Karunakar working as a Finance Manager in Mohini Textile. He entereted into his boss Mr. Srikanth’s room with a detailed report on how to improve the efficiency of the finance department. After having gone through the report, boss felt very happy and congratulated Karunakar for the good work done. The gesture of patting an employee on the back for a job well done is
[A]Emblems
[B]Adaptors
[C]Illustrators
[D]Regulators



4. Which of the following does not come under the ethics of interviewing?
[A]Do not make unrealistic promises
[B]Do not reveal confidential information
[C]Do not ask illegal questions
[D]Do not ask personal questions



5. An interview is a goal-oriented, interpersonal communication between an interviewer and an interviewee. Which of the following is not one of the categories of business interviews?
[A]Employment interviews
[B]Relationship interviews
[C]Performance appraisal interviews
[D]Counseling interviews



6. For the position of a Sales Executive in Ravi Electronics, interviews are being conducted by the marketing manager. You being the personnel manager, you are asked to advice regarding types of questions to be asked in the interview. You told the marketing manager that, types of question to be asked depends on the kind of information we are expecting from the respondent and gave him the following options. Which of the following is true?
[A]It is advisable to ask close-ended questions when the interviewer wants precise information on a specific issue
[B]It is advisable to ask open-ended questions when the interviewer wants precise information on specific issue
[C]It is advisable to ask close-ended question when the interviewer wants to explore the breadth and depth of potential information
[D]It is advisable to ask close-ended question when interviewer wants to provide the opportunity for respondent to reveal feelings and information



7. In which of the following group decision techniques, the group must rank a set of options. Members individually list all options that can be considered then group facilitator asks each member to rank all the options from the lowest to the highest priority. The facilitator then computes an average score for each idea to determine the group’s highest priority.
[A]Reflective thinking
[B]Brainstorming
[C]Nominal group technique
[D]Both (a) and (b) above



8. An illustration is the narration of a happening or incident which amplifies, proves, or clarifies the point under consideration. In which of the following types of illustration, real life characters are usually mentioned.
[A]Parable
[B]Fable
[C]Anecdote
[D]Analogies



9. Which of the following statements is/are true?
I. Letters that convey pleasant messages are referred to as “good news” letters
II. Letters not likely to generate any emotional reaction are referred to as routine letters
III. Letters not likely to generate any emotional reaction are referred to as bad news letters.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (I) and (III) above



10. Which of the following is not true regarding writing the strong-appeal letter emphasizes urgency?
[A]Instead of discussing why the debtor does not pay, talk about why the debtor must pay
[B]Decrease the persuasive tone. Become more demanding
[C]Offer the debtor a choice between two or more thins, none of which enables the debtor to get off the hook
[D]Try to be more persuasive



11. In the introductory section, if you felt it necessary to describe what is included in the problem of the report, you would probably include a section on
[A]Definitions
[B]Origin
[C]Scope
[D]Historical background



12. An effective resume
I. Uses facts, not opinions
II. Presents the strongest qualifications first
III. Is as specific as possible about what the candidate wants to do
IV. Mentions religious or political affiliations.
[A]Both (I) and (II) above
[B](I), (II) and (III) above
[C](I), (II) and (IV) above
[D](I), (III) and (IV) above



13. Which of the following is not the main goal while responding to a request that involves a potential sale?
[A]Responding to the immediate request
[B]Conveying a good impression of yourself
[C]Conveying a good impression of the firm
[D]Composing a “personal” reply



14. Which of the following is not a quality of well-written application letter?
[A]The letter should contain sentences depicting latest information about developments in the company
[B]The letter should be limited to one page
[C]The letter should be addressed to the person, not to the title
[D]The letter should not use ‘you’ attitude



15. Without missing the necessary points the ideal length of the application letter is
[A]One page
[B]Half-a-page
[C]One and half-a-page
[D]Two pages



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