Business Communications Quiz - 11

1. An organization chart illustrates which of the following?
I. Positions of an organization
II. Units of an organization
III. Functions of an organization.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]All (I), (II) and (III) above



2. Mr. Sreeram entered the boss’s room to submit his weekly report. As Sreeram sits in front of boss’s table, boss sat back expansively, wraps his arm over the back of the chair and stretched out his legs in front. The message boss is trying to convey to Sreeram in this situation is that, he is
[A]Disturbed
[B]Confident
[C]Happy
[D]Not happy



3. Communication is defined as “a process of exchange of ideas/thoughts/feelings etc., from one person to another”. This process starts with the sender, the person who intends to convey his ideas to another person. Where does this process end?
[A]With the feed back
[B]With the receiver
[C]With the channel
[D]With the decoder



4. The study of paralanguage focuses on how you say what you say. Which of the following is not a component of paralanguage?
[A]Verbal ability
[B]Volume of voice
[C]Rate of speech
[D]Voice pitch



5. Which of the following includes “Listening”?
[A]Analyzing
[B]Evaluating
[C]Responding
[D]All of the above



6. A person engaged in ________ listening tries to understand a speaker’s message in totality to interpret the meaning as precisely as possible.
[A]Comprehensive
[B]Composite
[C]Complicated
[D]Convex



7. Which of the following is a hypothetical question?
[A]If I were to introduce five-day weeks, do you think the staff would be happy?
[B]If you knew you couldn’t do the work, why did you take up the responsibility?
[C]Are you satisfied with my leadership?
[D]Why are you always late to the office?



8. Which of the following are the four common gestures?
[A]Emblems, adaptors, regulators, illustrators
[B]Embellishments, adaptors, regulators, illustrators
[C]Emblems, adepts, regulators, illustrators
[D]Emblems, adaptors, regulations, illustrators



9. Which of the following is not a part of the reflective thinking developed by John Dewey?
[A]Problem identification
[B]Problem analysis
[C]Nominal group technique
[D]Criteria selection



10. Conducting a successful interview requires three important skills: questioning, listening, and the third one is
[A]Mentoring
[B]Criticizing
[C]Summarizing
[D]Predicting



11. The minutes of a meeting should be
[A]Precise and unambiguous
[B]Written in the future tense
[C]Personal and friendly
[D]Rhetorical and sonorous



12. “I wouldn’t have let it happen if I was there”. Which of the following is correct?
[A]I wouldn’t let it happen if I was there
[B]I won’t let it happen if I was there
[C]I wouldn’t have let it happen if I were there
[D]I won’t have let it happen if I were there



13. “At the reunion they ate Chole Bature and cricket was played”. Which of the following is the correct sentence?
[A]At the reunion they ate chole bature and played cricket
[B]At the reunion they played cricket and chole bature was eaten
[C]In the reunion they ate chole bature and played cricket
[D]In the reunion they played cricket and eat chole bature



14. She and her neighbors knew they were buying in a commercial area, and they didn't consider it a problem. But five years later, when the factory decided to expand its facility and relocate the loading dock from a non-residential spot to 26th Street, the nightmare began for Mona and her neighbors. "Construction caused there to be mud everywhere. Our lawns were run over; the heavy trucks rumbling down the street shook porches loose from the houses. Water lines were cut and people ended up with mud in their washing machines," Mona said. Mona decided to take some action. She organized residents of the 13 houses into a group called the 26ers Community Association Inc. What do you think is the possible reason for the conflict?
[A]The residents were not informed about the relocation
[B]Trucks were creating noise
[C]Vehicles were running over laws, water line were cut and people ended up with mud in their washing machines
[D]Both (b) and (c) above



15. Mr. Sharma, manager in a software firm had a terrible morale problem in the office. Mr. Sharma asked his people what they wanted from him. They requested that he drop in their offices every once in a while and that they schedule regular meetings with him. He was doing both things but the morale got even worse. When he dropped in to people's offices, he would take up the whole doorway or walk right in and up to their desk and look them in the eye--even if they were on the phone! At the meetings he would sit with his hands behind his head, cross his legs, lean back and look at the ceiling. What do you think the reason behind the situation getting worse?
[A]Sharma entered in when the employees are busy with their scheduled works
[B]Sharma has domineering attitude
[C]Employees have no intention to improve their morale
[D]Sharma is not effective with his verbal communication