Business Communications Quiz - 1

1. Written communication is a
[A]Direct Communication
[B]Non-Direct Communication
[C]Verbal Communication
[D]None of the above



2. The most effective way of communication
[A]Written
[B]Visual
[C]Oral
[D]None of the above



3. It can be used as legal record which may be used in the court of law
[A]Visual Communication
[B]Oral Communication
[C]Written communication
[D]Verbal Communication



4. Barrier for written communication can be
[A]Language
[B]Oratory skills
[C]Presentation skills
[D]Writing skills



5. Communication can be all of the following types except
[A]Vertical
[B]Horizontal
[C]Diagonal
[D]Circular



6. Morale is static phenomenon
[A]TRUE
[B]FALSE
[C]
[D]



7. Group members should have a
[A]Different objectives
[B]Common objective
[C]Individual objective
[D]No objective



8. The same message received when you are angry or depressed is often interpreted differently when you are happy
[A]TRUE
[B]FALSE
[C]
[D]



9. Organizational objectives can be achieved by all except
[A]Group work
[B]Division of labour
[C]Hierarchy of authority
[D]Dictatorship of supervisor



10. Small Rest Pauses in between work gives all except
[A]Refreshes a person psychologically
[B]Refreshes a person physiologically
[C]Loss in work
[D]Increases output



11. Which of these is not the theory of leadership?
[A]Trait theory
[B]Fiedler’s theory
[C]Life cycle theory
[D]Heisenberg theory



12. Hygiene factors are ________ for performance
[A]Optional
[B]Necessary
[C]Not required
[D]Detrimental



13. Hawthorne studies points out the need for
[A]Motivation
[B]Recognition
[C]Employee benefits
[D]Work-life balance



14. It is important for a manager to study the human behaviours within the context of an
[A]Individual
[B]Organization
[C]Country
[D]City



15. Objectives of the letter can be known in one glance by reading the
[A]Subject
[B]Whole letter
[C]First paragraph
[D]Sender's name