1. Which of the following is considered to be poor e-mail etiquette? [A]Have a proper sign off: Regards, Sincerely, etc. [B]Responding to messages as soon as possible [C]Using different colors/fonts/formatting to emphasize certain words [D]Keeping the message personal 2. What should be the tone of a professional email message? [A]Formal [B]Casual [C]Formal with slight usage of slangs [D]Conversational 3. What is the purpose of the BCc field? [A]To send copies of business e-mail to coworkers without the knowledge of boss [B]To respect contact's privacy [C]To keep e-mail looking clean [D]To send copies to anyone you want 4. What is the best way to send a very large attachment? [A]Compress the file (zip it up) [B]Send it first thing in the morning so that person can look into it with fresh mind [C]Send it only during weekend when traffic is low [D]Compress the file, then ask first when would be the best time to e-mail it 5. What is Flame? [A]A post or email message that exhibi
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