Wednesday, November 28, 2012

Managerial Effectiveness Quiz - 2

1. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. What are the three most crucial barriers to effective listening?
[A]Lack of judgment, lack of self-control, and lack of interest
[B]Judgment, self-centeredness, and selective listening
[C]Much listening, too many interests, and lack of self-control
[D]Dislike for the speaker, a difficult topic, and a shortage of time

2.Recent studies that focus on the workplace show that, on an average, personnel at all levels spend about 32.7% of their time listening, while speaking takes up 25.8% of their time and writing 22.6%. Top executives spend even more time listening than other employees. Mr. Sharma is the in-charge for preparing advertisements for Khan Ltd. In an advertisement presentation to a top management team, by Sharma for a new product launch, Murty, one of the members of the management team requests for more details. Here Murty is involved in which of the following stages of listening process?

3.Business correspondence is one of the most common forms of communication. It is so common that people often neglect to write letters carefully, and as a result, inadvertently antagonize customers, business partners, and potential clients. How can one write an “effective” business letter?
[A]By conveying the subject to the intended audience in most concise way
[B]By conveying the subject to the intended audience in most emotional way
[C]By conveying the subject to the intended audience in such a way that the writer’s purpose is achieved
[D]By conveying the subject to the intended audience in a most economical way

4. The ability to communicate bad news as delicately and clearly as possible is an essential business skill. A skillful manager will attempt to say “no” in such a way that the reader supports the decision and is willing to maintain and continue a positive relationship with the company. Using the passive voice makes sense when
[A]You want to be diplomatic in pointing out a problem or error
[B]You want your sentence to be easier to understand
[C]You need to make your sentences shorter
[D]You want to emphasize the subject

5.The content of a memo should depend on its objectives. These objectives will help determine the type of memo that should be used: request, confirmation, periodic report, ideas and suggestions or informal study results. Memos that convey bad news need to be written

6.The “elements” of a report refer to those components that are usually included in a formal business report. Which of the following is the element that introduces the purpose and content of the report to the principal reader?
[A]Title page and title fly
[C]Letter of transmittal
[D]Executive summary

7. Nonverbal communication signals can completely alter the message that you communicate. In response to an idea Srikanth states during a meeting, Vijay makes a "thumbs up" gesture. Vijay's action
[A]Controls and regulate the communication taking place
[B]Contradicts Srikanth's expressed idea
[C]Serves as a substitute for saying "I like your idea"
[D]Indicates that the idea is offensive

8.“To be well prepared, you must know exactly how much you are willing to concede or compromise on each factor. You must also have ready all the arguments you may need to justify your point of view.” Which of the following elements of negotiation does this come under?
[B]Understand the people involved
[C]Know your objectives
[D]Know the rules and regulations

9.Whether you are speaking, writing, or listening, communication is more than a single act. It is a chain of events that can be broken into five phases with feedback as the last phase. Feedback is the receiver’s response to a message; it can take a number of verbal and nonverbal forms. Which of the following is not a good way to give constructive feedback?
[A]Focusing on particular behaviors; feedback should be specific rather than general
[B]Keeping feedback impersonal and job related
[C]Using "you" statements; make clear where the employee is wrong
[D]Making feedback well timed; there should be only a short interval between the recipient's behavior and the feedback

10. According to studies, average listening efficiency rate is only 25%. Immediately after a ten-minute presentation, a normal listener can recall only 50% of the information conveyed. Which of the following solutions cannot ensure effective listening?
[A]Thinking from speakers’ point of view
[B]Adjusting the delivery
[C]Utilizing the feedback
[D]Knowing the purpose

11.The channel is the means to convey the message. To physically transmit your message you select a communication channel and medium. Which of the following demonstrates use of an inappropriate communication channel?
[A]Janine prepares a long memo to explain a complicated new procedure to employees in her unit
[B]A supervisor sends an e-mail message to all employees announcing a company picnic
[C]A manager sends an e-mail message to an employee telling the employee he or she is being fired
[D]The lead operator on the assembly line orally lets his boss know about an equipment problem

12.Without empathy for the audience’s feelings, it is hard to gain their cooperation or persuade them to accept tough decisions. So, before composing a letter containing unpleasant news, always ask yourself, “if I were the receiver of the message I am about to transmit, how would I react?” Which of the following is a part of a negative message?

13. Which of the following statements are false?
I. Resumes should be modified to match the interests of different target employers.
II. Work experience is the strongest selling point in a resume at all times.
III. The chronological resume is not suitable for showing growth and career progression.
IV. An electronic resume differs from a traditional resume in some significant ways. While traditional resumes use action verbs, electronic resumes use nouns.
[A]Both (I) and (II) above
[B]Both (I) and (IV) above
[C]Both (II) and (III) above
[D]Both (II) and (IV) above

14.“The top staff in an organization may think that they always inform their subordinates in advance about change, but only about half their subordinates may agree that their bosses communicate in advance about change.” Which of the following best describes the difference?
[D]Vertical information flow

15.A claim letter is a request for an adjustment. When writers ask for something to which they think they are entitled (such as a refund, replacement, exchange, or payment for damages), the letter is called the claim letter. What kind of communication channel is better for making a claim?
[A]A phone call
[B]A personal visit to the organization to which you are making the claim
[C]An e-mail
[D]A letter