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Business Management Quiz Questions Answers - 79

1. Which of the following are intervention techniques used by organization development specialists?
I. Team building.
II. Third-party intervention.
III. Techno structural activities.
IV. Planned progression.
V. Coaching.
[A](I), (II) and (III) above
[B](I), (II) and (IV) above
[C](I), (IV) and (V) above
[D](II), (III) and (V) above


2. Which of the following refers to standards and procedures for storage and preservation of data in a formthat ensures access across a variety of applications and uses?
[A]Data management
[B]Data validation
[C]Data security
[D]Data integrity


3. Performance appraisals are important in an organization because they
I. Provide systematic judgments to support promotions.
II. Provide a basis for coaching.
III. Provide a basis for counseling.
IV. Let subordinates know where they stand with the boss.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (IV) above
[D]All (I), (II), (III) and (IV) above


4. Communication is best described as the process of
[A]Sharing emotion
[B]Sharing information
[C]Sending messages
[D]Feedback formulation


5. In organizations, people who act as catalysts and assume the responsibility for managing the changeprocess are called
[A]Change masters
[B]Change agents
[C]Transformation agents
[D]Charismatic leaders


6. There are different conflict-resolution approaches. Most of the conflict-resolution approaches either focus on interpersonal relationships or structural changes. The conflict-resolution approach that corresponds with a higher level of assertiveness and a lower level of cooperativeness, is referred to as
[A]Compromising
[B]Collaborating
[C]Forcing
[D]Avoiding


7. A skills inventory is a computerized database containing basic information about each employee thatcan be used to assess the availability of candidates for meeting current and future human resource needs.Which of the following is an application of skills inventory?
[A]Forecasting manpower demand
[B]Forecasting manpower supply
[C]Replacement training
[D]Succession planning


8. If a manager is evaluating the quality of the company’s product by examining complaint formssubmitted by customers, then he/she is using which of the following types of control?
[A]Concurrent control
[B]Feedback control
[C]Cybernetic control
[D]Yes-no control


9. According to the Tannenbaum and Schmidt model of leadership, which of thefollowing statementsdescribe(s) more of a subordinate centered leadership?
I. A manager more likely asks the group to make a decision.
II. A manager permits subordinates to function within limits.
III. A manager more likely "sells" the decision.
IV. A manager presents ideas and invites questions.
[A]Only (III) above
[B]Both (I) and (II) above
[C]Both (II) and (III) above
[D]Both (III) and (IV) above


10. In which of Likert’s systems of management, managers are patronizing but have confidence and trust insubordinates?
[A]Benevolent-authoritative
[B]Consultative
[C]Participative
[D]Exploitative-authoritative


11. Human resource management is the management of various activities that are designed to enhance theeffectiveness of an organization’s manpower in achieving organizational goals. Which of the followingis not a part of the human resource management function in most of the organizations?
[A]Sanctioning
[B]Performance appraisal
[C]Training
[D]Human resource planning


12. Four steps involved in training individuals are: (1) Designingthe training programme, (2) Evaluatingthe training programme, (3) Determining training needs and (4) Administering the training programme.The correct sequence for these steps is
[A]1, 3, 2, 4
[B]3, 4, 1, 2
[C]2, 1, 3, 4
[D]3, 1, 4, 2


13. Training is usually essential for new recruits as well as for existing manpower, who require improvedskills to advance in the organization. If a training program attempts to sharpen logic, reasoning, ordefining problems, it is most likely teaching
[A]Problem-solving skills
[B]Observational skills
[C]Interpersonal skills
[D]Technical skills


14. Maintaining sufficient inventory helps an organization in which of the following way(s)?
I. Dealing with uncertainties in demand and supply.
II. Making economical purchase of materials.
III. Handling unexpected shortage.
IV. Deciding workflow layouts.
[A]Only (III) above
[B]Both (I) and (III) above
[C]Both (II) and (IV) above
[D](I), (II) and (III) above


15. Position analysis questionnaire (PAQ) is a widely used systematic job analysis approach. Which of thefollowing aspects of a job does position analysis questionnaire identify?
I. Sources of information critical to job performance.
II. Interpersonal relationships required to perform the job.
III. Tools and equipment used by the worker.
IV. Physical working conditions and reactions of individuals to those conditions.
[A]Only (III) above
[B]Both (I) and (II) above
[C]Both (III) and (IV) above
[D](I), (II) and (IV) above


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