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Thursday, May 24, 2012

Business Communication Quiz - 52

1. In a group decision technique, the group must rank a set of options, members individually list all options that can be considered then group facilitator asks each member to rank all the options from the lowest to the highest priority. The facilitator then computes an average score for each idea to determine the group’s highest priority. Which of the following holds true for the above explanation?
[A]Reflective thinking
[C]Nominal group technique

2. Groups/teams are formed to accomplish some objectives. The objective may be to complete some kind of task or it may be to strengthen interpersonal relationships between the group members. The successful working of any team depends on the abilities of the leader in giving a proper direction to the teamwork. In planning a team-written document, members should develop a work plan, assign jobs, and
[A]Discuss how to avoid conflict
[B]Decide to be ruled by the majority
[C]Set deadlines
[D]Assign one person to boost morale

3. The place of a meeting is usually decided by custom or availability of space. Studies have shown that people react in certain predictable ways in certain physical surroundings. The seating arrangements can have a bearing on the outcome of the meeting. How far individual members are expected to participate in the meeting depends on how the leader positions himself in relation to the other participants. Which of the following seating arrangements focuses attention on the leader?
[A]Covertly directive
[B]Overtly directive
[D]The equalizing pattern

4. The seating arrangements can have a bearing on the outcome of the meeting. Which of the following patterns indicates the leader wants all members to participate by speaking their minds?
[B]Banquet style
[C]Overly directive
[D]Equalizing pattern

5. Your friend suggested to you that, to become a good presenter you need to be concerned about the various aspects of audience to whom you are presenting, their educational backgrounds, income levels etc. Which of the following statements does not signify audience analysis?
[A]Identify a receiver's interests and needs
[B]Identify the personality of your reader(s)
[C]Gear your message to the needs of every individual receiving your document
[D]Determine the level of details required for your primary audience

6. When a topic is divided into parts, one part will be recognized as a central idea and the other as minor ideas. The process of identifying these ideas and arranging them in the right sequence is known as outlining or organizing. One of your friends asked you about the characteristics of a good and effective message, either oral or written. What is your reply to your friend? Effective message
[A]Is business-centered and uses impressive wording
[B]Is a specific point-of-view and uses collaboration
[C]Is purposeful, audience-centered, and concise
[D]Demonstrates that the writer worked hard on the message

7. Every presentation comprises of many parts. Depending on your objective, different things need to be arranged in different parts. What do you need to restate at the close of your presentation?
[A]Restate your name and occupation so that the audience can remember you
[B]Restate your main points emphasizing what you want your audience to do or think
[C]Restate the title of your presentation so that the audience can remember the title
[D]Restate the objective behind your presentation.

8. When making a presentation, you have a variety of methods to choose from: memorizing the speech, reading it from the manuscript, speaking with the help of notes and ______ speaking.

9. While there are a variety of ways to approach the task of organizing the message, we shall concentrate on the method that involves formulating a core statement, which expresses the central idea of the message, phrasing main points to support the core statement. The main idea of a message is
[A]The "hook" that sums up why a particular audience should do or think as you suggest
[B]The broad subject of a message
[C]Identical with the topic
[D]Never directly presented to the audience

10. The composition process may be viewed as ten separate stages that fall into three simple categories: planning, composing, and revising. The "composition" stage includes
[A]Checking to see if your purpose is realistic and acceptable, if the timing is right, and if the right person is delivering the message
[B]Defining your purpose, analyzing your audience, establishing a main idea, and selecting the channel and the medium
[C]Organizing and formulating the message
[D]Editing and rewriting the message, then producing and proofing the message

11. The key to effective communication is determining your audience's needs and responding to them. Which of the following will not help you to satisfy your audience's informational needs?
[A]Provide all the required information
[B]Find out what the audience wants to know
[C]Define your relationship with your audience
[D]Emphasize ideas of greatest importance to your audience

12. The best approach to getting someone to buy a magazine subscription from your charity group would be to say
[A]"Please buy a subscription, our group really needs the money"
[B]"If you buy a subscription from me I'll make my quota"
[C]"This magazine will keep you informed on issues that affect your daily life"
[D]"Our group doesn't get any assistance from government agencies, so these magazine sales are our main source of funding"

13. You are asked to present a direct-order report. Which of the following patterns do you choose?
[A]Conclusion, analysis, introduction
[B]Introduction, analysis, conclusion
[C]Conclusion, introduction, analysis
[D]Introduction, conclusion, analysis

14. On a previous occasion when you were assigned the responsibility of giving a presentation to convince the top management to change the performance appraisal methods, you could not convince due to lack of proper organization of your message. When you sent a written report also on the same subject, the feedback was; the report was ill organized. Which of the following will not help you prepare a well organized message next time?
[A]Including only information that is related to your subject and purpose
[B]Including all necessary information
[C]Grouping the ideas and presenting them logically
[D]Taking your time in getting to the point

15. Whatever type of letter one is writing, it is always advisable to plan the letter with fundamentals of letter writing in mind-knowledge of the subject, audience, and purpose. A good beginning for an order letter would be
[A]Please send the following items
[B]Hi! My name is Rajdeep and I'd like to place an order
[C]Enclosed is a check for Rs. 4000
[D]Do you offer discounts for quantity purchases?


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