Skip to main content

Business Communication Quiz Questions with Answers - Quiz 49

1. There are many ways to ensure that the subordinates carry out your instructions, give them clear instructions, provide needed resources and assume the ultimate responsibility of making the decision. Another way is to make your subordinates share the responsibility of making decisions i.e. delegate the work, delegate the responsibility and delegate the authority. The prerequisite for delegation is
[A]Work
[B]Trust
[C]Time
[D]Space


2. There are many directions in which an organization’s communication flows. Bosses have to pass instruction to subordinates, provide feedback regarding various tasks to their bosses and for providing reports they have to coordinate with other department bosses. Which of the following is an example of lateral communication?
[A]The flow from a supervisor to his supervisee
[B]The flow from a supervisee to his supervisor
[C]The flow from one supervisor to another supervisor
[D]The communication handled by the public relations department


3. Many factors of the sender will decide how the receiver interprets the message. The degree to which a sender is perceived to be trustworthy or authoritative defines
[A]Ethics
[B]Credibility
[C]Power
[D]Collaboration


4. Informal channels or networks are formed by employees in an effort to circumvent or complement formal channels. Informal channels are often collectively referred to as the grapevine. The greatest concern managers have with grapevine information is its
[A]Speed
[B]Context
[C]Accuracy
[D]Source


5. Communication in any organization is used for internal purposes like, meetings with employees, memos to employees, instructions to employees etc. and for external purposes like, advertisements, meetings with suppliers, enquiries to possible suppliers etc. Which of the following is not an external written business communication?
[A]Complaint letter
[B]Call letters
[C]Memo
[D]Enquiries letter


6. There are many types of communication barriers. For the purpose of analysis, they can be placed into four categories: problems caused by the sender, problems in message transmission, problems in reception, problem in receiver comprehension and perception. Bad connections, poor acoustics, and illegible copy are all examples of
[A]Problems with feedback
[B]Physical distractions
[C]Problems with background differences
[D]Overload problems


7. Whether you are speaking, writing, or listening communication is more than a single act. Instead, it is a chain of events that can be broken into various phases. The communication process
I. Permits you to evaluate the effectiveness of your messages.
II. Consists of words arranged in meaningful patterns.
III. Consists of six phases that link the sender and receiver.
IV. Uses nonverbal signals to support and clarify verbal communication.
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (III) above
[D]All (I), (II), (III) and (IV) above


8. There are many types of communication barriers. For the purpose of analysis, they can be placed into four categories; problems caused by the sender, problems in message transmission, problems in reception, problems in receiver comprehension and perception. Effective communicators overcome the main barriers to communication by
[A]Speaking, writing, listening, and reading
[B]Creating messages carefully, minimizing noise in the transmission process, and facilitating feedback
[C]Using nonverbal communication to support and clarify verbal messages
[D]Arranging words according to the rules of grammar


9. The communication flow in an organization is multidirectional. Communication mostly flows through prescribed channels complemented by informal channels. The main lines of operational communication through which information flows are referred to as
[A]Informal networks
[B]Primary networks
[C]Formal networks
[D]External networks


10. Good pronunciation is the correct oral delivery of a word. The vowel sounds must be uttered correctly and the right syllables must be accented. People who mispronounce words are thought to be not as well educated as those who pronounce words correctly. _______ relates to the correctness of how a word is pronounced.
[A]Dialect
[B]Enunciation
[C]Articulation
[D]Telephony


11. The gestures that go with what we are saying verbally and tend to depict what is being said. A good example is when you tell some one, “Come, sit in this chair” is accompanied by a nod of the head or a wave of the hand, signifies___________
[A]Emblems
[B]Illustrators
[C]Regulators
[D]Adaptors


12. The unspoken part (nonverbal) of communication always accompanies the verbal part. The unspoken part of the communication conveys myriad meanings. To avoid giving the wrong message through your body language which of the following should you not do?
[A]Fidget while talking
[B]Smile
[C]Be natural
[D]Be calm


13. Which of the following indicates the best way to go about improving your nonverbal communication skills?
I. If a nonverbal message contradicts a verbal one, ask questions to gain additional clues.
II. Watch facial expressions and body language to understand both the verbal and nonverbal messages being delivered.
III. Beware of interpreting nonverbal messages when you do not understand a situation or culture.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]All (I), (II) and (III) above


14. Positive nonverbal messages in the workplace are sent by maintaining direct but not prolonged eye contact, expressing warmth with frequent smiles, conveying self-confidence with an erect stance, and
I. Saving time by arriving late and leaving meetings early.
II. Dressing comfortably in old clothes that make you feel good.
III. Being on time and using time judiciously.
IV. Answering all e-mail with "quick and tentative" messages.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (II) and (IV) above


15. Recent studies that focus on the workplace show that, on an average, personnel at all levels spend about 32.7% of their time listening, while speaking takes up 25.8% of their time and writing 22.6%. Top executives spend even more time listening than other employees. Mr. Kumar is the in-charge for preparing advertisements for Hanuman Ltd. That day he was giving a presentation before a top management team, the advertisements he has prepared for a product to be launched. Murty, one of the members of the management team requests for more details. Here Murty is involved in which of the following stages of listening process?
[A]Retention
[B]Action
[C]Involvement
[D]Evaluation


Comments

Popular posts from this blog

Email Etiquette Quiz

1. Which of the following is considered to be poor e-mail etiquette? [A]Have a proper sign off: Regards, Sincerely, etc. [B]Responding to messages as soon as possible [C]Using different colors/fonts/formatting to emphasize certain words [D]Keeping the message personal 2. What should be the tone of a professional email message? [A]Formal [B]Casual [C]Formal with slight usage of slangs [D]Conversational 3. What is the purpose of the BCc field? [A]To send copies of business e-mail to coworkers without the knowledge of boss [B]To respect contact's privacy [C]To keep e-mail looking clean [D]To send copies to anyone you want 4. What is the best way to send a very large attachment? [A]Compress the file (zip it up) [B]Send it first thing in the morning so that person can look into it with fresh mind [C]Send it only during weekend when traffic is low [D]Compress the file, then ask first when would be the best time to e-mail it 5. What is Flame? [A]A post or email message that exhibi

Krishna Janmashtami Quiz

1. Krishna Janmashtami is an annual Hindu festival that celebrates the birth of Krishna, the ____________ avatar of Vishnu. [A]Sixth [B]Seventh [C]Eighth [D]Ninth 2. Krishna was the son of? [A]Devaki [B]Vasudeva [C]Kansa [D]A & B 3. Janmashtami is an important festival particularly to which tradition of Hinduism? [A]Shaivism [B]Shaktism [C]Smartism [D]Vaishnavism 4. Which festival is celebrated every August/September, the day after Krishna Janmashtami mainly in Maharashtra? [A]Makhan Handi [B]Dahi Handi [C]Ghee Handi [D]Mitti Handi 5. In which city Bhagwan Krishna was born? [A]Dwarka [B]Vrindavan [C]Mathura [D]Kurukshetra 6. Janmashtami or Sri Krishna Jayanti celebrates the birthday of Krishna. It is also known by which name in Maharashtra and South India? [A]Gokulashtami [B]Bal Ashtami [C]Krishna Ashtami [D]Nandashtami 7. Fiji's Janmastami celebrations last for eight days, leading up to the eighth day, the day Krishna was born. Janmastami in Fiji is known as [A]G

Class 2 | Means of Communication | EVS General Awareness | Quiz

1. We keep in touch with everyone through- means of communication means of transport means of production none 2. Which of the following are personal means of communication? Letter Mobile e-mail All of the above 3. We post our letters in a - Wooden Box Almirah Letter box Bank 4. From where do we get postal stamps? Bank Post office Milk booth Grocery shop 5. Which of the following are means of mass communication? Radio Newspaper Telephone Radio and Newspaper 6. Which of the following is NOT a means of personal communication? Radio Letter Post card Fax 7. Which means of communication will you use to call your friend for your birthday party? Newspaper Television Mobile Letter 8. Urgent messages were earlier sent by telegram. The message in a telegram had to be ___________ as each word was paid for. Long Short No message is sent by telegram Very long 9. Which of the following are also called modern means of communication? Telephone Mobile e-mail All of the above 10. Which of the following i