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Thursday, May 17, 2012

Business Communication Online Practice Test (Business Communication Quiz - 48)

1. A proper paragraph must have unity and coherence. It must be based on one central underlying idea that draws together all the sentences in the paragraph. Which of the following sentences illustrates good sentence unity?
[A]Justin Calkins set the swimming record, and he plans to be a dentist
[B]Continuous Quality Improvement is a management concept in which work teams collaborate to meet the organizational goals
[C]The Brass Connection received certification, and sales increased by 50 percent
[D]We serviced the equipment, and the production line was operated without interruption


2. Business correspondence is one of the most common forms of communication, so common that people often neglect to write a letter carefully. Which of the following best illustrates good business writing?
[A]In compliance with your letter of July 8, we are in accord with your requests
[B]If you had read the instructions that came with the item, the problem with your sweeper would have never occurred
[C]For your protection, the personal information submitted with your order is kept confidential
[D]I am sorry about the incident, but I will not refund any money


3. There are many types of communication barriers. For the purpose of analysis, they can be placed into four categories; problems caused by the sender, problems in message transmission, problems in reception, problems in receiver comprehension and perception. Which of the following is not the problem caused by the sender?
[A]Too much knowledge about the subject
[B]Order of presentation
[C]Lack of familiarity with the audience
[D]Number of transmission links


4. Which of the following are the learned behavior patterns that we usually pick up in childhood and can be explained by the way we use spoons or our hands while eating?
[A]Adaptors
[B]Illustrators
[C]Regulators
[D]Proxemics


5. Listening on the job is not only frequent, it is very crucial as well for the success on the job. Which of the following involves an attempt to distinguish one sound from all the others?
[A]Comprehensive listening
[B]Critical listening
[C]Active listening
[D]Discriminative listening


6. A memo is a written message designed to provide a fast and convenient way for people in the organization to communicate with each other. Which of the following is true regarding memos?
[A]Memos and letters have a similar appearance
[B]Hard-copy of the memo is signed at the bottom
[C]Memos are designed to provide information, often to get action
[D]Most memos are extremely formal in nature


7. A memo is a written message designed to provide a fast and convenient way for people in the organization to communicate with each other. Which of the following is/are not one of the categories of memos?
I. Request.
II. Confirmation.
III. Interview.
IV. Congratulation.
[A]Only (III) above
[B]Both (I) and (II) above
[C]Both (II) and (III) above
[D]Both (III) and (IV) above


8. Sometimes memos are used to convey ideas or suggestions. Very often managers ask subordinates for suggestions for tackling certain problems. In such instances, ideas and suggestions memo is required. Which of the following is/are not the guidelines for writing such type of memo?
I. Write directly.
II. Be specific, do not stray off the point.
III. Do not group ideas according to subject.
IV. Begin with positive comment.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (I) and (IV) above


9. To promote the listener’s comprehension of your ideas, and to maintain attention at a high level, one should organize the body of the speech into meaningful groups. In which of the following one may tell causes of certain effects?
[A]Causal order
[B]Spatial pattern
[C]Topical pattern
[D]Chronological pattern


10. Following the first paragraph of a routine inquiry involving multiple questions, the next paragraph should
I. Be written in a non-specific way because the reader will automatically know what to include in a response.
II. Provide any needed explanation and continue with additional questions.
III. Repeat the question in different words so that there will be no misunderstanding.
IV. Ask for "whatever the reader thinks you will need" rather than ask specific questions.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (II) and (IV) above


11. Business people often write letters requesting information about people, prices, products and services. Because the request is a door opener for future business, readers accept it optimistically. The language in the body of a routine inquiry generally
[A]Is different depending on whether it is a letter, fax, or email
[B]Is shorter if sent as a fax
[C]Is longer if sent as a letter
[D]Is much the same whether sent as a fax, an email, or a letter


12. Business people often write letters requesting information about people, prices, products and services. Because the request is a door opener for future business, readers accept it optimistically. A routine response message should
[A]Put negative information at the beginning to get it out of the way early on
[B]Begin with the answer or telling that you are giving what is wanted
[C]Include only information that was asked for
[D]Begin with a buffer


13. Praise, when used skillfully and when it is sincere can go a long way towards establishing an enduring culture of motivation in an organization. Which of the following is not one of the tips to harness the power of praise?
[A]Make praise specific
[B]Praise perfection only
[C]Praise progress
[D]Be sincere


14. Communication should be organized in such a way that it conveys the sender’s message effectively. If message is short it can be organized within a single paragraph. If it is more than one page long, which of the following formats need to be used?
[A]Introduction-body-close
[B]Subject-body-close
[C]Objective-body-close
[D]Body-close


15. Feedback is the receiver’s response to the message. It can take a number of verbal and nonverbal forms. Some of the most common responses are designed not to
[A]Obtain more information or to provide closure
[B]Let the sender know that the message has been received
[C]Close the argument
[D]Find mistakes in the message


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