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Friday, January 6, 2012

Management Quiz - 18

1. Which of the following statements is not true of Empowerment?
[A]It allows the workforce some decision making power over their work processes
[B]It means that the workforce can change some of its working arrangements with managerial or supervisor approval
[C]It does not allow the workforce to make a contribution to the organizational strategy
[D]It is a management tool that allows limited decision making to the workforce



2. According to which of the following powers, people or groups may exercise influence, because others believe in them and their ideas?
[A]Position
[B]Legitimate
[C]Expert
[D]Referent



3. There is a vast array of selection methods available for an organization. Each selection method enables management to obtain information regarding the applicant. The size of the company, the number of candidates needed, and the importance of the position to be filled are the major factors that determine the steps in the selection process and the selection process usually follows a standard pattern. In this regard, which of the following steps usually precedes the others in the selection process?
[A]Selection Test
[B]Comprehensive Interview
[C]Application Blank
[D]Reference Check



4. The selection process involves mutual decision-making and the organization decides whether or not to make a job offer and how attractive the offer should be. The selection process involves various types of interviews. When a manager interviews a job candidate by asking him a list of questions from an outline, this is an example of what type of interview?
[A]Structured
[B]Stress
[C]Unstructured
[D]Comprehensive



5. Recruitment is the process of identifying and attempting to attract job candidates who are capable of effectively filling job vacancies and it can be conducted both internally and externally. In this regard, which of the following is a disadvantage to external recruitment?
[A]There will be new ideas entering organization
[B]Candidates may have broader experience
[C]Candidates may be familiar with competitors
[D]Potential internal candidates may be resentful



6. Which of the following contain sets of specific behaviours that represent gradations of performance and are used as common reference points (or anchors) for rating employees on various job dimensions?
[A]Behaviourally anchored rating scales
[B]Graphic rating scales
[C]Behaviour rating scales
[D]Behaviour scales



7. Which of the following consists of wages paid directly for time worked or the number of units produced, as well as more indirect benefits that employees receive as part of their employment relationships with an organization?
[A]Remuneration
[B]Fringe Benefit
[C]Payment
[D]Compensation



8. The conflict-resolution approach that corresponds with a high level of assertiveness and a low level of cooperativeness, is referred to as
[A]Compromising
[B]Collaborating
[C]Forcing
[D]Avoiding



9. There are various methods that managers can adopt to help overcome initial resistance to change. In which of the following methods of overcoming resistance to change, management neutralizes potential or actual resistance by exchanging something of value for cooperation?
[A]Facilitation and support
[B]Manipulation
[C]Negotiation and agreement
[D]Explicit and implicit coercion



10. Performance appraisal is the process of evaluating individual job performance as a basis for making objective human resource decisions. The process of performance appraisal occurs both informally and formally or systematically. Which of the following points should a manager avoid in order to make their formal and informal appraisal programs effective?
I. Shifting Standards.
II. Rater Bias.
III. Different Rater Patterns.
IV. Halo Effect.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]All of the above.



11. Senthil is a salesperson for Cloud 9 Corporation's Chennai office. If the salespersons meet their sales goals for the month, they are given an all-expense-paid trip to a Salgaonkar Club football game. Football is not one of Chennai's favorite sports, and the Salgaonkar Club is definitely not Senthil's favorite team. Senthil’s performance might be influenced by the _____ part of Vroom's expectancy theory.
[A]Effort-performance linkage
[B]Performance-reward linkage
[C]Effort-reward linkage
[D]Valence



12. Zeeshan has a job that pays well, desires to make a contribution to the organization, and has an active social life. His overpowering drive now is to become all that he is capable of becoming. At which level of Maslow’s need hierarchy is Zeeshan?
[A]Self-actualization
[B]Safety
[C]Social
[D]Esteem



13. To make individual employees perform to the best of their ability in any type of organization, a manager must know what motivates his workers. It is not an easy task to increase employee motivation because employees respond in different ways to their jobs and their organization practices. To overcome these situations many theories have been developed and one among them is the Herzberg’s two-factor theory. According to Herzberg’s Two-Factor Theory of Motivation, which of the following can be classified as a motivator?
[A]Supervision
[B]Job Security
[C]Working Conditions
[D]Recognition of work



14. According to Vroom-Yetton Model, if a manager obtains the necessary information from subordinates, and then makes the decision himself/herself, then he would be using which of the following leadership styles?
[A]Autocratic I
[B]Autocratic II
[C]Consultative I
[D]Consultative II



15. Motivational theories can be divided into two types namely, content theories and process theories. Process theories are concerned with the mechanics of motivation and focus on the dynamics of motivation and how the motivation takes place. Which of the following theories holds that a person’s perception of achieving a prized reward or goal through effective performance will motivate the individual?
[A]Mc Clelland’s Needs Theory of Motivation
[B]Maslow’s Hierarchy of Needs Theory
[C]Expectancy Theory of Motivation
[D]Alderfer’s ERG Theory



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